Courtney Hamilton
Winter Garden,FL
Summary
Dynamic professional with a proven track record in classroom management and relationship building, demonstrated at Kelly Educational Staffing. Skilled in engaging students and fostering academic growth, while adept in managing accounts receivable, showcasing adaptability and strong interpersonal skills. Known for exceptional customer service and teamwork, consistently achieving positive outcomes.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
Orlando, FL
02.2021 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Accounts Receivable Clerk
Pilot Flying J Travel Center
Knoxville, TN
07.2011 - 10.2013
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Assistant
Nalle Automation Systems
Knoxville, TN
10.2008 - 11.2010
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Tennessee Technological University
Cookeville, TNPellissippi State Community College
Knoxville, TNSkills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Timeline
Substitute Teacher
Kelly Educational Staffing
02.2021 - 05.2024
Accounts Receivable Clerk
Pilot Flying J Travel Center
07.2011 - 10.2013
Assistant
Nalle Automation Systems
10.2008 - 11.2010
Tennessee Technological University
Pellissippi State Community College