COURTNEY HANSON
HUMBOLDT,KANSAS
Summary
Store Manager with 12+ years in retail, recognized for leadership and operational excellence. Proven ability to enhance employee engagement and cultivate a collaborative culture. Transitioning to Human Resources to apply strategic planning and talent acquisition skills for organizational growth. Experienced in recruiting, training, and motivating teams to achieve and surpass performance goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Tractor Supply Company
04.2020 - Current
- Managed all store operations at Tractor Supply Company, maintaining exceptional standards of customer service and operational efficiency.
- Hired and developed team members, fostering a culture of collaboration and engagement to drive performance.
- Evaluated sales data and inventory levels to guide strategic decision-making, supporting multi-million dollar sales objectives.
- Developed staff schedules to optimize labor resources and coverage.
- Enhanced employee engagement by implementing conflict resolution strategies and team-building activities.
- Created a positive shopping experience through leadership and effective communication with both staff and customers.
Assistant Store Manager
Tractor Supply
09.2015 - 04.2020
- Led daily store operations, ensuring optimal workflow and customer service excellence.
- Trained and developed team members, enhancing skills in conflict resolution and employee engagement.
- Analyzed performance metrics to drive improvements in operational efficiency.
- Fostered a positive workplace culture through effective communication and team collaboration.
- Managed inventory and merchandising strategies to optimize product availability.
Team Lead
Tractor Supply
01.2014 - 09.2015
- Led day-to-day operations of a multi-million dollar store, ensuring operational efficiency and high levels of customer satisfaction.
- Mentored and guided team members, promoting professional development and boosting employee engagement.
- Trained new employees on company policies and procedures.
- Managed inventory levels and coordinated product restocking efforts.
- Implemented conflict resolution strategies to maintain a positive work environment.
Cashier
Tractor Supply
09.2013 - 01.2014
- Oversaw cash register operations, ensuring precision in transactions.
- Delivered exemplary customer service, elevating customer satisfaction and loyalty.
- Resolved customer inquiries and conflicts, ensuring positive shopping experiences.
- Assisted in inventory management and restocking, maintaining operational efficiency.
Education
Some College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Leadership
- Team collaboration
- Operational efficiency
- Employee engagement
- Conflict resolution
- Communication
- Data analysis
- Performance metrics
- Strategic planning
- Talent acquisition
- Payroll management
- Inventory management
- Multitasking and organization
Timeline
Store Manager
Tractor Supply Company
04.2020 - Current
Assistant Store Manager
Tractor Supply
09.2015 - 04.2020
Team Lead
Tractor Supply
01.2014 - 09.2015
Cashier
Tractor Supply
09.2013 - 01.2014
Some College (No Degree) - Human Resources Management
Western Governors University