Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Hawkins

Virginia Beach,VA

Summary

Proven track record in enhancing customer satisfaction at Wawa through expert problem resolution and outstanding customer support. Excelled in team collaboration and money handling which provided great service delivery. Skilled in Microsoft Office, adept at understanding customer needs, and ensuring positive outcomes in most situations in high-volume settings with the customers. Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

14
14
years of professional experience

Work History

Customer Service Associate

Wawa
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product/menu knowledge, providing accurate information.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Actively listened to customers, handled concerns that were within my capabilities quickly and escalated issues that were out of my solvable range to management.

Cashier

Dollar Tree
06.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked a flexible schedule that was within my availability and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Burger King
03.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Customer Service Associate

Old Navy
10.2010 - 01.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Associate of Science - General Studies/Intended Nursing Student

Old Dominion University
Norfolk, VA
05.2026

Associate of Science - General Studies

Tidewater Community College
Virginia Beach, VA
12.2023

Associate of Science -

Baltimore City Community College
Baltimore, MD
05.2022

High School Diploma -

Potomac High School
Oxon Hill, MD
05.2010

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Customer Complaint Resolution
  • Product Knowledge
  • Stock replenishment
  • Money handling abilities

Timeline

Customer Service Associate

Wawa
09.2023 - Current

Cashier

Dollar Tree
06.2023 - 04.2024

Cashier

Burger King
03.2023 - 06.2023

Customer Service Associate

Old Navy
10.2010 - 01.2011

Associate of Science - General Studies/Intended Nursing Student

Old Dominion University

Associate of Science - General Studies

Tidewater Community College

Associate of Science -

Baltimore City Community College

High School Diploma -

Potomac High School

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Courtney Hawkins