Courtney Hill
Lakewood,United States
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Server
Rizzo's Pizzeria
02.2022 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Shery High School
Torrance, CA02.2024
Skills
- Dining Customer Service
- Sales Expertise
- Order Accuracy
- Cash Handling
- Stocking and Replenishing
- Hospitality Service Expertise
- Service Prioritization
- Performance Improvement
- Guest Satisfaction
- Adaptable and Flexible
- Organization
- Task Prioritization
Timeline
Server
Rizzo's Pizzeria
02.2022 - 06.2023
High School Diploma -
Shery High School
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