Courtney Hines
Louisville,KY
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
18
18
years of professional experience
Work History
Clerk
Evolent Health
Louisville, KY
01.2023 - 12.2023
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Communicated with customers and employees to answer questions or explain information.
- Directed clients and guests to correct departments, rooms and staff members.
- Assisted customers with inquiries and complaints in a professional manner.
Receptionist
Home Sweet Home LLC
Louisville, KY
05.2006 - 12.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments and meetings for management team.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Updated and recorded customer or client information to maintain accounts.
- Reported suspicious individuals to supervisor.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments for clients, customers, and other visitors.
Education
High School Diploma -
Liberty High School
Louisville, KY05-2003
Some College (No Degree) -
Colorado Technical University
Colorado Springs, COSkills
- Administrative Support
- Customer Service-Oriented
- Verbal and Written Communication
- Reliable and Punctual
- Records Management
- Appointment Scheduling
- Positive Attitude and Energetic
- Courteous and Professional
Timeline
Clerk
Evolent Health
01.2023 - 12.2023
Receptionist
Home Sweet Home LLC
05.2006 - 12.2022
High School Diploma -
Liberty High School
Some College (No Degree) -
Colorado Technical University