Dynamic Certified Training Manager with Chipotle Mexican Grill, recognized for enhancing operational efficiency and guest experience. Proven track record in staff training and development, achieving consistent A average scorecards. Expert in problem-solving and quality assurance, fostering a family environment while driving sales growth through community engagement.
As a Certified Training Manager, I act as a Company Ambassador and am an expert in delivering the company’s values and culture experience through training and leadership.
I am also responsible for mentoring other restaurant managers, supporting multi-unit leadership, leading rollouts and patch training sessions, and embodying the company’s mission statement every day.
Achieved consistent A average scorecard for over two years, enhancing guest experience and operational excellence.
Trained and advanced 3 General Managers, 5 Assistant General Managers, and numerous FOH and BOH leaders for various locations.
Successfully maintained profitability above company expectations despite low post-holiday sales.
Received awards for outstanding food safety leadership over the past three years.
Achieved sales growth through effective community engagement. Prioritized creating a family environment for guests.