Haley Davis
Cuyahoga Falls
Summary
Dynamic Certified Training Manager with a proven track record at Inspire Brands, enhancing training programs and guest satisfaction. Expert in adaptive learning and coaching techniques, I've significantly improved team performance and customer loyalty. Skilled in both teamwork and collaboration, my approach has consistently led to measurable success in operational efficiency and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Training Manager
Inspire Brands
04.2021 - Current
- Facilitated discussions with leadership to address and bridge skill gaps.
- Facilitated open dialogue between trainers and trainees, enabling valuable feedback exchanges.
- Enhanced program success through alternative training techniques.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Facilitated training for newcomers in collaboration with veteran workers for cross-functional skills.
Restaurant General Manager
Inspire Brands
11.2017 - Current
- Enhanced guest satisfaction through staff training on customized service approaches.
- Cultivated motivated team by implementing ongoing training programs.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Adopted effective scheduling methods to guarantee adequate staff presence during high-traffic times.
- Achieved lasting customer loyalty by effectively managing challenging situations.
Assistant Kitchen Manager
Circle K Convenience Store
10.2015 - 11.2017
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
Assistant Store Manager
Circle K Convenience Store
11.2014 - 10.2015
- Recognized opportunities for sales growth through customer discussions, increasing revenue.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Performed consistent assessments maintaining optimal inventory levels.
- Efficiently managed cash registers to ensure transaction accuracy.
Education
Psychology
Akron University
Akron, OHHoover High School
North Canton, OH2011
Skills
- Adaptive learning
- Coaching techniques
- Coaching and mentoring
- Multimedia tools
- Supply control
- Teamwork and collaboration
- Customer service
- Time management
- Effective communication
- Adaptability and flexibility
Certification
Servsafe Certified
Timeline
Certified Training Manager
Inspire Brands
04.2021 - Current
Restaurant General Manager
Inspire Brands
11.2017 - Current
Assistant Kitchen Manager
Circle K Convenience Store
10.2015 - 11.2017
Assistant Store Manager
Circle K Convenience Store
11.2014 - 10.2015
Psychology
Akron University
Hoover High School
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