Courtney Jarrett
26002 Lester Rd
Summary
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
15
15
years of professional experience
Work History
Customer Service Coordinator
CareKinesis
Moorestown
10.2024 - Current
- Managed communication between customers and pharmacy teams effectively.
- Updated customer records in the database accurately and efficiently.
- Provided customer service assistance to customers via phone and email.
- Maintained accurate records of customer interactions and transactions.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Tracked orders from placement through delivery and follow-up as needed.
Chronic care coordinator
Athens Limestone Hospital
Athens
02.2023 - Current
- Coordinated patient care plans with healthcare providers and families.
- Managed scheduling for appointments and follow-up visits efficiently.
- Communicated care options and resources to patients and their families.
- Assisted patients in accessing community resources and support services.
- Monitored patient progress and adjusted care plans as needed.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
Pharmacy Technician
Athens Limestone Hospital
Athens
12.2010 - Current
- Prepared and dispensed medications following physician orders and safety protocols.
- Assisted pharmacists in managing inventory and maintaining stock levels.
- Educated patients on medication usage and potential side effects clearly.
- Maintained accurate records of prescriptions and patient information systematically.
- Trained new pharmacy technicians on procedures and best practices effectively.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Pharmacy T
Kabafusion
Huntsville
03.2020 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Prepared and compounded medications according to precise formulas and protocols.
- Maintained accurate records of compounding activities and inventory management.
- Calculated, weighed, measured, and mixed pharmaceutical ingredients in accordance with standard formulas or recipes.
- Verified accuracy of all prepared products before dispensing.
Pharmacy Technician
Walgreens
Decatur
05.2015 - 12.2017
- Assisted pharmacists in preparing and labeling prescriptions efficiently.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Maintained cleanliness and organization of pharmacy workspace for safety compliance.
- Processed insurance claims accurately to facilitate patient reimbursement processes.
- Assisted customers with prescription refills and inquiries.
- Collaborated with healthcare providers to ensure optimal patient care and medication safety.
Education
High School Diploma -
West Limestone High School
Lester, AL05-2014
Skills
- Data entry
- Order tracking
- Care coordination
- Patient education
- Effective communication
- Documentation
- Administrative support
- Data entry accuracy
- Billing systems and software
Timeline
Customer Service Coordinator
CareKinesis
10.2024 - Current
Chronic care coordinator
Athens Limestone Hospital
02.2023 - Current
Pharmacy T
Kabafusion
03.2020 - 06.2022
Pharmacy Technician
Walgreens
05.2015 - 12.2017
Pharmacy Technician
Athens Limestone Hospital
12.2010 - Current
High School Diploma -
West Limestone High School