Courtney J Molaug
Portland
Summary
Always always looking for new paths, skills and information that allow me to perform my job in the most efficient and successful way possible. I can quickly adapt to new client types, environments, systems and work well under stress and change. Research and data oriented, I can quickly find, analyze and communicate data and information to management, teams, and clients.
Overview
8
8
years of professional experience
Work History
Authorization Coordinator
Cascadia Health
04.2024 - Current
- Coordinated submission and tracking of behavioral health service authorizations for over 330 clients across diverse programs.
- Managed multiple authorization cycles to ensure compliance with regulatory timelines for 90-day, 180-day, six-month, and annual prior authorizations.
- Compiled and submitted comprehensive authorization packets that facilitated timely approval of behavioral health services.
- Reviewed mental health service plans to calculate requested service units and entered data into Oregon’s MMIS database.
- Maintained detailed authorization trackers, documenting submission dates, approval status, and processing issues.
- Supported implementation of new authorization portal by developing efficient workflows for large-scale documentation uploads, enhancing submission process.
- Completed client enrollments, discharges, and database forms within Epic, HMIS, ECOS, and MMIS systems.
- Managed HMIS enrollments and various reporting tasks to ensure accurate program data submissions.
Barista
Starbucks
03.2023 - 04.2024
- Assume responsibility for opening the establishment at 4:30 AM, encompassing preparatory activities, brewing, cleaning, and various tasks.
- Operate with efficiency and agility within a dynamic, fast-paced setting.
- Fostered positive energy among colleagues and patrons, enhancing the overall customer experience.
- Provided and received constructive feedback to enhance team performance.
- Ensured consistent adherence to established standards, contributing to overall operational excellence.
- Acquire and master a comprehensive array of recipes and operational standards.
- Executed 'clean play' procedures to maintain high cleanliness standards, ensuring a safe environment for staff and customers.
- 503-694-3973
Service Cashier/ Accountant
Ron Tonkin Toyota
07.2023 - 02.2024
- Execute substantial financial transactions, encompassing card payments, cash, online transfers, checks, cashier's checks, and third-party financing arrangements.
- Conducted transactions for Rentals department, achieving daily reconciliation of financial records.
- Administered transactions and returns for Parts department, digitizing and filing paperwork for improved record accessibility.
- Processed significant returns, ensuring accuracy and compliance with company policies.
- Oversee cash flow and financial management.
- Record every transaction in a daily Excel spreadsheet for precise financial balancing.
- Identify and rectify any discrepancies in paperwork, directing them to the appropriate department for amendment.
- Supervise the documentation for advisors.
- Conclude all service-related paperwork throughout the dealership, including coordination with our affiliated entity, Mazda.
- Digitize and systematically file all service documentation for both Mazda and Toyota departments.
- Address client inquiries and concerns with professionalism.
- Safeguard and manage sensitive client data with the utmost discretion.
- Notified of position elimination due to organizational restructuring.
Retail Sales Assistant Manager
T-Mobile/ Exclusive Wireless
06.2021 - 07.2023
- Oversee the protection and confidentiality of private and sensitive client data.
- Led teams of six or more to foster collaboration and achieve sales objectives.
- Established daily sales goals and quality standards to drive team performance.
- Facilitated resolution of client issues, enhancing customer satisfaction and loyalty.
- Administer the logistics of incoming and outgoing inventory.
- Author and implement the operating schedule.
- Handle the management of both large-scale and small-scale business accounts.
Mobile Expert
T-Mobile/ Exclusive Wireless
04.2020 - 06.2021
- Guided customers in selecting mobile devices and plans, ensuring alignment with their needs and preferences.
- Educated customers on device features and services.
- Processed customer transactions and account inquiries, streamlining service delivery for improved customer experience.
- Managed customer service phone line, resolving inquiries to enhance customer satisfaction.
Senior Sales Associate
Metro By T-Mobile
09.2018 - 03.2020
- Emphasize a client-centric experience.
- Facilitated promotion and sale of services and products, contributing to revenue growth.
- Fulfilled client requirements and expectations to enhance satisfaction and loyalty.
- Cultivated enduring relationships, resulting in repeat business and referrals.
- Oversee the creation and administration of customer accounts.
- Coordinate the activation and termination of telecommunication services.
- Provided contact information for client inquiries
- Experienced job loss due to pandemic impact
Education
High School Diploma -
David Douglas High School
Portland, OR06-2017
Skills
- Epic system management
- Authorization oversight
- Regulatory compliance
- Compliance tracking
- Risk management
- Data reporting
- Proficient in Excel
- Epic software
- Documentation management
- Time management
- Team collaboration
- Problem solving
Timeline
Authorization Coordinator
Cascadia Health
04.2024 - Current
Service Cashier/ Accountant
Ron Tonkin Toyota
07.2023 - 02.2024
Barista
Starbucks
03.2023 - 04.2024
Retail Sales Assistant Manager
T-Mobile/ Exclusive Wireless
06.2021 - 07.2023
Mobile Expert
T-Mobile/ Exclusive Wireless
04.2020 - 06.2021
Senior Sales Associate
Metro By T-Mobile
09.2018 - 03.2020
High School Diploma -
David Douglas High School