Courtney Kepler
Summary
I have been with The Kroger Co. since 2017, gaining experience across multiple store departments and providing support wherever needed.
In 2021, I was promoted to Pickup Supervisor, leading a high-volume pickup operation while training and coaching associates to ensure an exceptional customer experience.
In 2023, I earned a promotion to Assistant Store Leader, successfully completing the leadership program. During my time at this store, I led in the store leader’s absence, achieving a 95 score on Common Measures for the period.
At my current store, I serve as the point of contact when the store leader is on vacation. I also take on responsibilities for the division’s Our Promise initiatives and assist with in-store food safety walks to ensure compliance and high standards throughout the district.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Leader
Kroger
2023 - Current
- Coordinated team schedules to improve labor efficiency and meet operational needs.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Helped manage day-to-day store activities to deliver excellent customer experiences and well-maintained merchandising.
E-Commerce Supervisor
Kroger
2021 - 2023
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Supervised e-commerce operations to ensure timely fulfillment and customer satisfaction.
- Provided hands-on support to associates to improve selecting accuracy and performance.
- Successfully led a high-volume pickup department, ranking in the top 10 within the division with sales and item count.
Grocery/ Drug GM Clerk
Kroger
2017 - 2021
- Coordinated daily stock replenishment efforts to maintain store organization and presentation standards.
- Answered customer questions and provided detailed product information.
- Assisted my direct leader with holiday promotional changeovers.
- Served as acting lead while my direct leader was on vacation, overseeing ordering and executing the sales plan to support business goals.
Education
High School Diploma -
Anchor Bay High School
New Haven, MI01-2016
Skills
- Customer relationships
- Store operations
- Team development
- Employee scheduling
- Work Planning and Prioritization
Timeline
Assistant Store Leader
Kroger
2023 - Current
E-Commerce Supervisor
Kroger
2021 - 2023
Grocery/ Drug GM Clerk
Kroger
2017 - 2021
High School Diploma -
Anchor Bay High School