Summary
Overview
Work History
Education
Skills
Professional Training
References
Timeline
Generic

Courtney Killian

Terrell,TX

Summary

Compassionate, with exceptional communication skills, I am an RDA dedicated to providing phenomenal care to all patients. A fast learner with a positive attitude, I am seeking employment with a local dental office where I can continue to develop my career and become a valuable, reliable addition to the team and the dental community.

Overview

4
4
years of professional experience

Work History

Dispatcher

ARS Rescue Rooter
Irving, TX
05.2025 - Current
  • Coordinated service calls between technicians and customers for timely responses.
  • Managed scheduling of appointments to optimize team efficiency and reduce wait times.
  • Handled customer inquiries and resolved issues with professional communication.
  • Assisted technicians with route planning to enhance travel efficiency and decrease delays.
  • Maintained accurate records of service requests and technician assignments daily.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Lead Dispatcher

AC Pros HVAC
Richardson, Texas
10.2024 - 05.2025
  • Coordinated daily dispatch operations and ensured timely deliveries.
  • Managed scheduling of appointments to optimize technician routes.
  • Communicated effectively with customers regarding service details and expectations.
  • Assisted in resolving customer inquiries and concerns promptly.
  • Collaborated with team members to improve communication processes.
  • Maintained organized records of service requests and completed jobs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.

Dispatcher

Rescue Air Heating And Cooling
Dallas, TX
10.2023 - 10.2024
  • Coordinated dispatch schedules for HVAC service technicians and installation teams.
  • Utilized dispatch software to track job status and technician locations in real-time.
  • Prioritized urgent service calls based on customer needs and technician availability.
  • Trained new team members on dispatch protocols and customer service standards.
  • Collaborated with management to streamline dispatch processes for improved efficiency.
  • Resolved customer inquiries and issues related to HVAC services promptly and professionally.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Customer Service Representative

Pure Plumbing Experts
Plano, TX
01.2022 - 09.2023
  • Assisted customers with plumbing inquiries and service scheduling.
  • Resolved customer complaints efficiently and empathetically.
  • Maintained accurate records of customer interactions and service requests.
  • Educated customers on plumbing maintenance and safety practices.
  • Conducted follow-up calls to ensure customer satisfaction post-service.
  • Handled payment processing and billing inquiries professionally.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

RDA License - Dental Assistant

Dallas Dental Assistant School
Mesquite, TX
08-2025

High School Diploma -

Wylie East High School
Wylie, TX
05-2018

Skills

  • Customer service
  • Dental radiography
  • Patient care
  • Infection control
  • Chairside assistance
  • CPR certification
  • OSHA training
  • Electronic Health Records (Dentrix)
  • Reliable and trustworthy
  • Personable demeanor
  • Patient education
  • Time management
  • Data entry
  • Multitasking
  • Team building
  • Route planning
  • Self motivation
  • Reliable
  • Dispatching experience
  • Friendly, positive attitude
  • Communication and motivation
  • Attention to detail
  • Instrument and tray setup
  • Taking dental impressions and bite registrations

Professional Training

  • Assisted in procedure simulations for oral examinations and routine restorations.
  • Charted existing and proposed treatments digitally, using Dentrix.
  • Fabricated temporary restorations from preliminary impressions.
  • Prepared instrument trays, materials, and accessories for common dental procedures.
  • Poured, trimmed, and polished clinically acceptable maxillary and mandibular models.

References

References available upon request.

Timeline

Dispatcher

ARS Rescue Rooter
05.2025 - Current

Lead Dispatcher

AC Pros HVAC
10.2024 - 05.2025

Dispatcher

Rescue Air Heating And Cooling
10.2023 - 10.2024

Customer Service Representative

Pure Plumbing Experts
01.2022 - 09.2023

RDA License - Dental Assistant

Dallas Dental Assistant School

High School Diploma -

Wylie East High School

Similar Profiles

CREATE PROFILE
Courtney Killian