Courtney Ledford
Hixson,Tennessee
Summary
Results-driven professional specializing in office administration and customer engagement. Experienced in managing communication, data entry, and scheduling, consistently delivering high-quality service while maintaining confidentiality and accuracy.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Secretary
Nooga trailers
Red Bank, TN
06.2021 - Current
- Assisted in scheduling appointments and coordinating meetings for staff.
- Handled incoming calls and responded to client inquiries promptly.
- Maintained confidentiality while managing sensitive company information securely.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed daily office operations and maintained organized filing systems.
- Developed office procedures to enhance workflow and team collaboration.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Call center representative
dynata
, remote
01.2020 - 03.2021
- Answered phone calls and responded to customer questions.
- Keeping records and ensuring each custom experience was helpful and that they had their problems resolved.
- Identified needs of customers promptly and efficiently.
- Keeping records and ensuring each custom experience was helpful and that they had there problems resolved.
- Completed day-to-day duties accurately and efficiently.
- Performed data entry tasks, such as scanning documents and entering data into databases.
- Assessed customer needs quickly during interactions to provide appropriate solutions.
- Documented daily activities and escalated issues to supervisors for timely resolution.
Assistant Store Manager
Dollar General
Red Bank, Tennessee
01.2018 - 01.2020
- Managed the everyday operations of the front of store.
- I was in charge of checking in vendors, ringing up customers, doing money grams, accepting checks.
- Created employee schedules based on sales data and productivity levels.
- Managed all aspects of money handling, including deposits and change funds.
- I made sure every day all paper work was completed and that all money was accounted for.
Manager
Pizza Hut
Chattanooga, Tennessee
01.2016 - 01.2019
- Took orders and prepared them efficiently.
- Responsible for making sure all product that was served was in date and all food prepared met standards.
- Labeled and rotated items in all freezers.
- Placed weekly food truck and Pepsi orders, maintaining inventory levels.
- Created weekly schedules and tracked labor yield and sales.
- I was responsible for handling customer complaints and concerns and making sure what could be done to ensure our customers were satisfied with our service and the product they received.
Pharm tech/ cashier
CVS Pharmacy
Lakesite, Tennessee
01.2017 - 01.2018
- Processed inventory and managed product expiration dates.
- Greeted customers as they entered the store.
- Processed daily transactions, refunds, and returns, ensuring customer satisfaction.
- Processed money orders and money grams for customers.
- Managed outgoing picture orders for timely delivery.
- I processed and printed picture orders on a daily basis.
- I took passport photos and made sure to keep the store clean and the shelves organized.
- I took passport photos and made sure to keep the store clean and the shelfs organized.
Child Care Teacher
Children's Network
Chattanooga, Tennessee
01.2016 - 01.2017
- As a child care teacher at Children's network Prepared the classroom each morning before the students arrived.
- Ensured clean floors and prepared all necessary materials each morning before student arrival.
- Played soft music when students arrived at 6 A.M.
- Fed the children breakfast at 8 A.M.
- Lunch at 11:30 A.M., Nap From 12-2 and snack at 2:30 and then dinner at 5:00.
- Taught the two-year-old age group.
- Taught the children basic skills, including nursery rhymes, ABCs, 123s, colors, and potty training.
- I was to make sure I had soft music playing when the students arrived as early as six A.M.
- Conducted art activities, including drawing and coloring, aligned with weekly curriculum.
Cashier
Sears
Chattanooga, Tennessee
01.2015 - 01.2016
- I was responsible for the everyday cleaning of the sales floor of the area that shift.
- Greeted all customers upon entering the store.
- Responsible for completing transactions, refunds, returns, and exchanges throughout out my shift for our customers.
- I processed online orders and layaways for our customers.
- Applied customers for our store credit card and the Shop Your Way rewards program.
- I also placed phone calls for customers to the credit company when applying for the card and also when customers needed help getting information about their bill or transactions made on their accounts.
Education
Bachelor of Science - Buisness Administration
Miller-motte Technical College
Chattanooga, Tennessee 02.2024 - 08.2026
Associate of Applied Science - business administration
Miller Motte Technical College
Chattanooga, Tennessee 08.2022 - 09.2024
High school or equivalent -
Red Bank High school
Red Bank, TennesseeSkills
- Microsoft Office
- Data entry
- Records management
- File management
- Database management
- Scheduling appointments
- Schedule management
- Attendance tracking
- Expense management
- Report writing
- Presentation creation
- Presentation development
- Office administration
- Customer service
- Problem resolution
- Team collaboration
- Communication
- Leadership
- Staff leadership
- Organizational management
- Time management
- Fast-paced environments
- Problem solving
- Phone etiquette
- Confidentiality
- Task prioritization
- Budget tracking
- Budget tracking
- Schedule management
- Task prioritization
- Scheduling appointments
- Payroll administration
Profile
Courtney Ledford, 27 Miller Motte Technical College, Chattanooga, Tennessee, business administration, graduated with a associates in business administration in September of 2024 and will graduate with a bachelors in September of 2026
Timeline
Bachelor of Science - Buisness Administration
Miller-motte Technical College
02.2024 - 08.2026
Associate of Applied Science - business administration
Miller Motte Technical College
08.2022 - 09.2024
Secretary
Nooga trailers
06.2021 - Current
Call center representative
dynata
01.2020 - 03.2021
Assistant Store Manager
Dollar General
01.2018 - 01.2020
Pharm tech/ cashier
CVS Pharmacy
01.2017 - 01.2018
Manager
Pizza Hut
01.2016 - 01.2019
Child Care Teacher
Children's Network
01.2016 - 01.2017
Cashier
Sears
01.2015 - 01.2016
High school or equivalent -
Red Bank High school