District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Courtney Lein
Cold Brook,NY
Summary
Overview
18
years of professional experience
Work History
Signet JewelersUpstate New York
District Manager
02.2014 - Current
Job overview
- Held 4 other positions within Signet, Store manager, Multi- unit manager, Banner training manager, District Manager in training.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Mentored team members to enhance professional development and accountability in workplace.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Olan Mills Portrait StudioNY
Assistant District Manager
08.2009 - 09.2014
Job overview
- Coordinated special events within the district to drive traffic, brand awareness, and sales opportunities.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and engagement
- Built positive and productive relationships with store and field leadership.
Justices New Hartford, NY
Lead Key Sales Associate
04.2007 - 07.2009
Job overview
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
ACS XeroxUtica, NY
Collections Agent
08.2006 - 12.2007
Job overview
- Collected funds from delinquent customers and minimized loss.
- Negotiated to collect balance in full.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Achieved performance goals on consistent basis.
- Directed day-to-day collections functions.
- Worked with customer to create debt repayment plan based on current financial condition.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Poland Central School Poland, NY
High School Diploma
06.2006
University Overview
Skills
- Sales Records Management
- Sales process
- Client Relationship Building
- Account Acquisition
- Team Development
- Interpersonal Communication
- Staff Supervision
- Brand-building strategies
- Multi-unit management
- Team Recruiting and Onboarding
- Strategic Planning
- Operations Management
- Sales orientation
- Staff Development
- Sales Tracking
- Training and coaching
- Promotional sales events
- Sales Targeting
- Revenue Generation
- Decision-Making
- Goal Setting and Performance Metrics
- Relationship Building
- Action Plans
- New Hire Onboarding
- Policies and Procedures
- Customer Relations
- Appointment Scheduling
- Time Management
- Staff Management
- Sales Forecasts
- Brand Development
- Leadership skills
Timeline
District Manager
Signet Jewelers
02.2014 - Current
Assistant District Manager
Olan Mills Portrait Studio
08.2009 - 09.2014
Lead Key Sales Associate
Justices
04.2007 - 07.2009
Collections Agent
ACS Xerox
08.2006 - 12.2007
Poland Central School
High School Diploma