Hi, I’m
Courtney Love
Leasing Manager
Summary
Dedicated Leasing Manager with with a proven track record of success, exceeding both personal and company goals by driving occupancy growth, exceeding targets, and maintaining knowledge of the market. Personable with top-level skills in customer service. Promotes resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance property.
Overview
9
years of professional experience
3
years of post-secondary education
Work History
GreystarDelray Beach, Florida
Leasing Manager
07.2017 - Current
Job overview
- Develop and oversee marketing strategies based on current research of the market and community's exposure.
- Train leasing professionals on regulatory requirements, company policies, and office procedures.
- Create and submit reports on leasing activities, as needed.
- Monitor performance of individual leasing agents and coached on successful strategies to meet leasing goals.
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Develop and implement tactical marketing plans to meet and exceed targeted leasing goals.
- Create, coordinated and engage in marketing campaigns.
- Conduct regular inspections of both interior and exterior of properties for damage.
- Maximize rental income while minimizing expenses through effective planning and control.
- Analyze operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Introduce and monitored effective lease renewal programs to maintain high occupancy rates.
- Plan and oversee community functions to increase resident retention.
- Analyze reviews for areas needing improvement, to maximize community's reputation within the market.
HCR ManorCareBoca Raton, FL
Admissions Director
06.2014 - 12.2017
Job overview
- Implemented strategies to build and grow a well rounded census, fit to meet facility's needs.
- Supervised admissions to skilled care by reviewing medical records and discharge plans from hospital to ensure facility services can meet patient needs.
- Report medical history and care plan to admitting and attending medical professionals.
- Maintained 94% occupancy with positive insurance mix.
- Developed and maintained positive relationships with viable referral sources
- Maintained knowledge of Medicare, Medicaid, HMO, and PPO insurance plans.
- Researched and marketed new products and services provided by facility to increase occupancy.
- Created and maintained healthy relationships with viable referral sources.
- Maintained knowledge of competitor products and services in the area.
- Planned and executed marketing events for the facility.
Education
Washtenaw Community CollegeAnn Arbor, MI
Associate of Applied Science from Nursing Administration
08.2008 - 04.2011
Skills
Performance optimization strategies
Accomplishments
- Leasing Manager of the Year Award 2021
- Leasing Consultant of the Year Award 2019
- Pillars of Excellence Award 2022
- SEFA Member
- Dale Carnegie Sales Certification
- Greystar Rise Mentor
Timeline
Leasing Manager
Greystar
07.2017 - Current
Admissions Director
HCR ManorCare
06.2014 - 12.2017
Washtenaw Community College
Associate of Applied Science from Nursing Administration
08.2008 - 04.2011
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