Courtney Mallore
Saint Johns,FL
Summary
Driven Small Business Owner with excellent business acumen, creativity, and leadership skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact the company's success positively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Owner
Next Level Surveying, LLC
01.2020 - 06.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Chief Operating Officer
On Point Land Surveyors, LLC
05.2015 - 12.2019
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflow.
- Represented the organization at industry conferences and events.
- Managed crisis response to minimize potential negative impacts on the company.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
Education
No Degree - Cosmetology
Florida Career College
Jacksonville, FLHigh School Diploma -
Mandarin High School
Jacksonville, FLNo Degree - Private Investigator
Florida State College At Jacksonville
Jacksonville, FLSkills
- Business Administration
- Small business operations
- Calendar Management
- Driven and Determined
- Multitasking
- Problem-Solving
- Analytical and Critical Thinking
- Verbal and written communication
- Sound Judgment
- Data Management
- Human Resources
- Supervision and leadership
Timeline
Owner
Next Level Surveying, LLC
01.2020 - 06.2023
Chief Operating Officer
On Point Land Surveyors, LLC
05.2015 - 12.2019
No Degree - Cosmetology
Florida Career College
High School Diploma -
Mandarin High School
No Degree - Private Investigator
Florida State College At Jacksonville
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