Courtney Marotta-Hulse
Toms River,NJ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
10
10
years of professional experience
Work History
General Manager
La Fontana Pizzeria
04.2015 - Current
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new customers. This was done by setting up the coffee program, which has lead to an increase in customers and sandwich sales.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Increased customer satisfaction by implementing effective staff training and employee reviews.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Shift Leader/ Bartender
Shore House Bar and Grill
08.2021 - Current
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Worked as part of an efficient team of up to 12 employees to provide exceptional customer service.
- Utilized communication skills to improve the work environment to be more efficient and enjoyable.
- Remained calm in a stressful work environment while serving over 50 customers per hour.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ08-2024
Summary of Qualifications
- Diligent and detail oriented with strong communication and task prioritization skills.
- Forward-thinking team leader skilled in Java, Net Beans, Oracle, PowerBuilder 2021, SQL Server/ MySQL 5 ANSI C and C++.
- Commended for innovation and creative problem-solving to address business challenges.
Timeline
Shift Leader/ Bartender
Shore House Bar and Grill
08.2021 - Current
General Manager
La Fontana Pizzeria
04.2015 - Current
Bachelor of Science - Business Management
Kean University
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