Courtney McKinley
San Pedro,CA
Summary
highly motivated, achievement-oriented individual
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions.
Overview
10
10
years of professional experience
Work History
Customer service
AT&T
12.2025 - Current
- Demonstrated exceptional communication skills by effectively resolving customer inquiries and complaints, leading to a 95% satisfaction rate.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to optimize service delivery and improve overall customer experience.
- Resolved customer complaints promptly, resulting in a reduction of escalation rates by 15%.
- Supported the implementation of new customer service technologies to enhance functionality and user experience.
- Managed high-volume inbound calls, delivering exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Developed process improvements to enhance call resolution times and efficiency.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cargo Agent
Southwest Airlines
04.2023 - 08.2024
- Coordinated the loading and unloading of cargo to ensure efficient operations and adherence to safety protocols.
- Collaborated with customs officials to ensure compliance with regulations and expedite the clearance process.
- Resolved customer inquiries and complaints regarding shipments, ensuring high levels of satisfaction and retention.
- Monitored and reported on cargo status and performance metrics to management for decision-making.
Ramp Agent
Envoy Airlines
05.2016 - 01.2021
- Executed efficient loading and unloading of cargo and baggage, ensuring adherence to safety and operational standards.
- Collaborated with ground crew and flight operations teams to facilitate timely aircraft turnaround and departure.
- Conducted regular inspections of equipment and vehicles, maintaining compliance with safety regulations and reducing downtime.
Education
M.D. - Psychology
Cerritos College
Norwalk, CAHigh School Diploma -
Opportunities For Learning
Long Beach, CA11.2014
Skills
- Time management - Expert
- Problem-solving - Expert
- Communication skills - Expert
- Ground Handling Operations
- Cargo Loading
Timeline
Customer service
AT&T
12.2025 - Current
Cargo Agent
Southwest Airlines
04.2023 - 08.2024
Ramp Agent
Envoy Airlines
05.2016 - 01.2021
M.D. - Psychology
Cerritos College
High School Diploma -
Opportunities For Learning