Courtney Moore
T-Mobile
New Boston,USA
14
years of professional experience
Work History
Mobile Expert
2 Years 4 Months- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty
- Check in inventory and stock the inventory
- Reviewed and analyzed invoices to ensure accurate device inventory.
- Managed inventory of cleaning supplies to ensure operational readiness.
- Managed incoming telephone calls to ensure effective communication and customer service.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions
- Ensured store cleanliness and organization to enhance customer experience.
- Organized and maintained comprehensive files of customer records.
- Audit customers account to make sure everything is up to date
- Managed store operations by efficiently opening and closing premises daily.
- Conducted daily counts of registers each morning and evening to ensure accurate financial reporting.
- Conducted monthly inventory counts to ensure accurate stock levels.
- Managed customer account access to ensure comprehensive support and service.
- Compiled and organized reports, charts, and graphs for data analysis.
CSR - Customer Service Representative
1 Month- Handle both incoming and outgoing calls as it pertains to our client’s accounts;
- System documentation to reflect all communications with consumers;
- Review, quality control and accuracy of information is required;
- Tracking all information including system documentation and necessary logs;
- Following all guidelines, rules, and policies for both our agency and our clients
- Take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.
- Student Loan Counselors receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience
- Provides clerical and administrative duties to my manager
Assistant Manager
1 Year 8 Months- Provide exceptional customer service with every existing and potential customer
- Educate customers on all product offerings
- Process loan applications and make loans
- Safeguard and maintain customer records
- Make collection calls on overdue loans
- Open and close the store
- Stock inventory such as cleaning supplies, office supplies
- Organize office supplies
- Compile correct data
- Scan to email daily checklist to supervisor
- Work independently through out the day
- Assure work is completed in a timely manner
- Distribute and balance workload
- Go over finance options with the customers
- Enforced company policies and procedures
- Coordinated schedules and assigned employee shifts
- Managed daily reports of transactions
- Provided excellent customer service to all customer in a timely manner
- Made bank deposits and money orders on behalf of Store manager
- Opened and closed store
- Oversaw day to day store operations
- Assign cash drawers daily
- Balance the safe
- Enter customer personal information into computers
- Compile information about new customers by using serenity
- File related forms or other documents
- Audit and verify the customer information is accurate
- Maintains files
- Examines and verifies that the customer documents are acceptable
- Processed title loans
- Sent titles off
Key holder
4 Years 2 Months- Arrive early to open the store and start preparations for the day.
- Leaving late to close the store.
- Assisting with customer service.
- Ensuring the store is clean and organized
- Managing the alarm system, including setting and disarming it
- Ensuring that the security system is in working order
- Assisting cashiers in periods of high customer volume
- Supervising the cleaning and delivery staff and overseeing them outside of business hours.
- Identifying problems with working conditions and reporting them to management
- Offering support and training to new employees
- Assuming managerial responsibilities in the event of management absentees
- Responding to emails and phone calls
Education
High school or equivalent
Skills
Fast learner
Highly dependable
Excellent attention to detail
Adaptable and flexible
Additional Information
Authorized to work in the US for any employer
Timeline
Mobile Expert
T-Mobile
04.2024 - CurrentRead More
CSR - Customer Service Representative
Secured Assist
12.2022 - 01.2023Read More
Assistant Manager
Cotton Wood Financial
04.2021 - 12.2022Read More
Key holder
Dollar general
04.2012 - 06.2016Read More
Redwater High School
High school or equivalent
Read More