Courtney Morin
Jackson Springs,NC
Summary
Licensed insurance agent that has excellent service with customer education. Ability to provide information according to policy guidelines. Very detail oriented and dedicated to providing the best information.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Insurance Agent
Figo Pet
Chicago, Illinois
10.2025 - Current
- Educated clients on pet insurance policies and coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Assisted customers with claims processing and policy inquiries.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Collaborated with team members to enhance customer service experiences.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Attended training sessions to stay updated on industry regulations and products.
- Processed payments received from clients promptly according to established procedures.
Receptionist
Banfield Pet
Aberdeen, North Carolina
04.2015 - 10.2025
- Greeted clients and their pets warmly upon arrival at the veterinary clinic.
- Answered phone calls and addressed client inquiries with professionalism.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed appointment schedules using practice management software efficiently.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Coordinated communication between clients and veterinary staff effectively.
- Educated clients about pet care and wellness services available at the clinic.
- Assisted veterinarians by preparing examination rooms and handling supplies.
- Maintained cleanliness and organization of the reception area consistently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Kennel Worker
K2 Solutions
Jackson Springs, North Carolina
01.2011 - 02.2015
- Fed, groomed, and exercised dogs according to established care routines.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Assisted with training and socialization for dogs in various behavioral programs.
- Cleaned and sanitized kennel facilities to ensure a safe environment for animals.
- Maintained accurate records of animal care and feeding schedules consistently.
- Collaborated with team members to ensure effective daily operations in the kennel.
Education
Canandaigua Academy
Canandaigua, NYSkills
- Pet insurance knowledge
- Customer education
- Effective communication
- Attention to detail
- Time management
- Customer service
- Licensed insurance agent
Certification
- Property and casualty insurance license
Timeline
Insurance Agent
Figo Pet
10.2025 - Current
Receptionist
Banfield Pet
04.2015 - 10.2025
Kennel Worker
K2 Solutions
01.2011 - 02.2015
Canandaigua Academy