Courtney Nipper
Franklin,VA
Summary
Proven professional with a history of achieving high-quality results. Effective communication and collaboration skills contribute to team achievements and align with organizational objectives. Focused on delivering exceptional service and fostering ongoing professional growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Consider It Done, LLC.
08.2016 - 12.2024
- Conferred with customers to assess needs and finalize purchase orders.
- Determined product pricing based on costs and market competition.
- Interviewed, trained, and supervised employees to enhance team performance.
- Engaged customers through effective interpersonal skills to foster relationships.
- Prepared staff work schedules and assigned specific responsibilities.
- Maintained records for production, inventory, income, and expenses.
Woodworker
Norfolk Naval Shipyard
01.2018 - 01.2019
- Designed creative pieces for mass production or individual customer desires.
- Completed cuts by hand or with power tools depending on type of wood and project requirements.
- Achieved desired appearance and smoothness with manual and power sanding.
- Set up machinery to cut, shape and join wood products.
911 Public Safety Telecommunicator
City of Virginia Beach, ECCS
Virginia Beach, VA
09.2016 - 09.2017
- Evaluated incoming emergency and administrative calls to determine required assistance.
- Prioritized situations based on injuries, weapons, and potential dangers.
- Documented critical information to aid first responders in assessing emergencies.
- Facilitated communication with diverse agencies, including police and medical services.
- Fielded non-emergency calls, directing information to appropriate departments.
- Gathered essential details from callers to establish nature of assistance needed.
- Maintained professionalism and sound judgment during high-stress interactions.
Inside Machinist, Apprentice
Norfolk Naval Shipyard
Portsmouth, VA
06.2013 - 05.2015
- Calculated dimensions and tolerances using micrometers and vernier calipers.
- Maintained organization and safety in work areas to promote efficiency.
- Participated in workshops and training sessions to improve technical skills.
- Set up, adjusted, and operated specialized machine tools for precision machining tasks.
- Ensured tools and equipment remained in good working order through regular maintenance.
- Executed routine tasks including measuring, cutting, and assembling materials.
Recovery Specialist
Accelerated Financial Solutions, LLC.
Chesapeake, VA
10.2006 - 07.2009
- Analyzed financial accounts to identify optimal strategies for debt collection.
- Arranged repayment schedules based on customers' financial circumstances.
- Resolved disputes and negotiated settlements to achieve mutually beneficial outcomes.
- Conducted outreach via calls, emails, and letters to customers with overdue payments.
- Verified customer information to ensure accurate and effective communication.
- Utilized strong verbal communication skills to engage customers and assess needs.
- Coordinated with legal departments on accounts necessitating further action.
Education
General Studies Trade Certificate - Manufacturing
Tidewater Community College
otherSkills
- Customer service
- Inventory management
- Time management
- Effective communication
- Record keeping
- Problem solving
- Task delegation
- Microsoft Office and Google Drive
Languages
English, Native
Accomplishments
- Graduated College on the Dean's List
- Two advancements while working in Debt Recovery, starting position as a Recovery Representative and ending position as Recovery Executive.
Certification
DEPARTMENT OF DEFENSE
Certificate of Completion (2014)
Cyber Awareness Challenge
CITY OF VIRGINIA BEACH
Certificate of Completion (2016)
Information Security Awareness
VIRGINIA BEACH 9-1-1 TRAINING ACADEMY
Certificate of Completion (2016)
CIT Training for Telecommunications
APCO INTERNATIONAL INSTITUTE
Certificate of Completion (2016)
Emergency Medical Dispatch (5th Edition)
TCLS TRAINING
Certificate of Completion (2017)
AHA Heartsaver CPR AED Program
Timeline
Woodworker
Norfolk Naval Shipyard
01.2018 - 01.2019
911 Public Safety Telecommunicator
City of Virginia Beach, ECCS
09.2016 - 09.2017
Business Owner/Operator
Consider It Done, LLC.
08.2016 - 12.2024
Inside Machinist, Apprentice
Norfolk Naval Shipyard
06.2013 - 05.2015
Recovery Specialist
Accelerated Financial Solutions, LLC.
10.2006 - 07.2009
General Studies Trade Certificate - Manufacturing
Tidewater Community College