Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Oakland

Albert Lea

Summary

Proven customer service expert with a strong track record at Caribou Coffee, adept at handling high-volume transactions and crafting specialty drinks with efficiency and flair. Demonstrates exceptional work ethic, reliability, and a talent for conflict resolution, ensuring customer satisfaction and operational excellence. Skilled in using POS systems and maintaining a positive, productive work environment.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Cashier

Trails Travel Center
06.2024 - Current
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Barista

Caribou Coffee
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Education

Bachelor of Science - Chemistry, Biology

St Olaf College
Northfield, MN
05-2028

Associate of Arts -

Riverland Community College
Austin, MN
05-2024

High School Diploma -

Albert Lea High School
Albert Lea, MN
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Conflict resolution

Timeline

Cashier

Trails Travel Center
06.2024 - Current

Barista

Caribou Coffee
07.2023 - Current

Bachelor of Science - Chemistry, Biology

St Olaf College

Associate of Arts -

Riverland Community College

High School Diploma -

Albert Lea High School
Courtney Oakland