Courtney Ogletree
Atlanta,GA
Summary
To secure a job with a growing professional company. I would like to utilize my skills. I am goal oriented with a higher ambition to meet daily production quotas. I have excellent leadership experience in meeting productivity and ensuring quality standards are met.
Overview
12
12
years of professional experience
Work History
Facility Attendant
Spelman College
Atlanta, USA
04.2025 - Current
- Supported event setup and breakdown, ensuring efficient operations.
- Collaborated with team members to address maintenance issues promptly.
- Provided friendly customer service to guests and facility users.
- Assisted with logistical requirements for events and meetings.
- Facilitated smooth operations by assisting in administrative tasks such as filing, data entry, and report generation.
Customer Service Representative
GAT Airline Ground Support
Atlanta, USA
11.2023 - 04.2025
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints, resolving issues efficiently to ensure satisfaction.
- Processed orders and transactions using company software, ensuring accuracy and timeliness.
Quality Assurance Lead
Fresh Express
Morrow, USA
06.2014 - 06.2023
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Wrote, reviewed and approved documents to preserve quality assurance.
- Analyzed quality threshold metrics to compile QA reports.
- Monitor production processes to ensure compliance with quality standards.
Package Handler
Fed Ex Warehouse
Atlanta, USA
11.2013 - 06.2014
- Executed package sorting and distribution to optimize delivery workflows.
- Maintained safety standards and adhered to regulatory guidelines during operations.
- Operated material handling equipment for efficient package movement and organization.
- Assembled, sealed, and loaded packages into correct trucks.
Education
High School Diploma -
South Atlanta High School
05.2009
Skills
- Customer service
- Problem solving
- Attention to detail
- Time management
- Multitasking abilities
- Excellent communication
- Organizational skills
- Flexibility
- Decision-making
- Microsoft Excel
References
References available upon request.
Timeline
Facility Attendant
Spelman College
04.2025 - Current
Customer Service Representative
GAT Airline Ground Support
11.2023 - 04.2025
Quality Assurance Lead
Fresh Express
06.2014 - 06.2023
Package Handler
Fed Ex Warehouse
11.2013 - 06.2014
High School Diploma -
South Atlanta High School