Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Ogletree

Atlanta,GA

Summary

To secure a job with a growing professional company. I would like to utilize my skills. I am goal oriented with a higher ambition to meet daily production quotas. I have excellent leadership experience in meeting productivity and ensuring quality standards are met.

Overview

12
12
years of professional experience

Work History

Facility Attendant

Spelman College
Atlanta, USA
04.2025 - Current
  • Supported event setup and breakdown, ensuring efficient operations.
  • Collaborated with team members to address maintenance issues promptly.
  • Provided friendly customer service to guests and facility users.
  • Assisted with logistical requirements for events and meetings.
  • Facilitated smooth operations by assisting in administrative tasks such as filing, data entry, and report generation.

Customer Service Representative

GAT Airline Ground Support
Atlanta, USA
11.2023 - 04.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Handled customer complaints, resolving issues efficiently to ensure satisfaction.
  • Processed orders and transactions using company software, ensuring accuracy and timeliness.

Quality Assurance Lead

Fresh Express
Morrow, USA
06.2014 - 06.2023
  • Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
  • Wrote, reviewed and approved documents to preserve quality assurance.
  • Analyzed quality threshold metrics to compile QA reports.
  • Monitor production processes to ensure compliance with quality standards.

Package Handler

Fed Ex Warehouse
Atlanta, USA
11.2013 - 06.2014
  • Executed package sorting and distribution to optimize delivery workflows.
  • Maintained safety standards and adhered to regulatory guidelines during operations.
  • Operated material handling equipment for efficient package movement and organization.
  • Assembled, sealed, and loaded packages into correct trucks.

Education

High School Diploma -

South Atlanta High School
05.2009

Skills

  • Customer service
  • Problem solving
  • Attention to detail
  • Time management
  • Multitasking abilities
  • Excellent communication
  • Organizational skills
  • Flexibility
  • Decision-making
  • Microsoft Excel

References

References available upon request.

Timeline

Facility Attendant

Spelman College
04.2025 - Current

Customer Service Representative

GAT Airline Ground Support
11.2023 - 04.2025

Quality Assurance Lead

Fresh Express
06.2014 - 06.2023

Package Handler

Fed Ex Warehouse
11.2013 - 06.2014

High School Diploma -

South Atlanta High School
Courtney Ogletree