Courtney Packer
Walmart
Union City,GA
11
years of professional experience
Multifaceted employee with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Energized Representative dedicated to building client relationships and developing high-end accounts. Promoting an unwavering commitment to customer service and support.
Work History
Cashier
4 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new cashiers on register operations and customer service protocols, fostering team development.
- Monitored cash drawer balances regularly to ensure accountability and prevent losses.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints effectively, promoting positive relationships and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Wearhouse Associate
1 Year 4 Months- Operated forklifts and pallet jacks to efficiently transport goods throughout warehouse.
- Inspected incoming shipments for quality assurance, ensuring compliance with safety standards.
- Organized inventory storage to maximize space utilization and streamline retrieval processes.
- Collaborated with team members to meet daily shipping and receiving targets consistently.
- Implemented best practices for safety protocols, reducing workplace incidents significantly.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
Desk Adjuster/Auto Damage Appraiser
8 Months- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Leveraged analytical skills to identify trends in claim data, resulting in proactive identification of potential problem areas or inefficiencies.
- Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
- Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
CNA - Certified Nursing Assistant
3 Years 3 Months- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
3 Years 2 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to the development of new processes and procedures designed to enhance overall call center efficiency.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
Customer Service Representative
2 Years 3 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Acted as a reliable resource for team members by sharing expertise on the medical insurance field, facilitating mutual growth and development within the department.
Education
GED
Skills
Communication Skills
Microsoft Word
Phone etiquette
Time management
Organizational skills
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Adjuster's License
AL- 3002950069
Adjuster Trainings/Certifications
Adjuster Academy| Pilot Catastrophe
Xactimate Certification | Verisk
Timeline
Cashier
Walmart
02.2026 - 06.2026Read More
Wearhouse Associate
Amazon
09.2024 - 01.2026Read More
Desk Adjuster/Auto Damage Appraiser
Direct Auto & Life Insurance
12.2023 - 08.2024Read More
CNA - Certified Nursing Assistant
Ashland Place Health and Rehabilitation LLC
08.2020 - 11.2023Read More
Customer Service Representative
Alorica
05.2017 - 07.2020Read More
Customer Service Representative
Results Company
02.2015 - 05.2017Read More
DESI Career Training Center
GED
Read More