Courtney Panek
Miracle-Ear
Milford,CT
1
Language
1
Certification
9
years of professional experience
Licensed Hearing Instrument Specialist with experience delivering comprehensive hearing evaluations and fitting amplification to individual needs. Uses real-ear measures to program and verify hearing aids, then provides counseling, follow-up care, and documentation that supports compliance and practice growth. Balances patient service with inventory control and sales goals in a retail audiology setting.
Work History
Licensed Hearing Instrument Specialist
1 Year 5 Months- Conducted comprehensive hearing evaluations to determine patient needs and recommend appropriate solutions.
- Customized hearing instrument fittings for optimal sound quality and comfort based on individual assessments.
- Educated clients on hearing health, device operation, and maintenance to enhance user experience and satisfaction.
- Ensure regulatory compliance, maintain documentation and inventory, and support practice growth through meeting personal and office sales objectives.
Assistant Manager
8 Years 3 Months- Trained and mentored staff to enhance operational efficiency and team performance.
- Developed scheduling templates to optimize staff coverage during peak hours.
- Deescalated and resolved conflicts related to money, employee conduct, and player safety by providing exceptional customer service.
Caregiver
2 Years 8 Months- Provided compassionate care for two children with Angelman Syndrome and Autism Spectrum Disorder, fostering a supportive environment for their development.
- Transported and participated in children's Occupational, Physical, and Speech Therapies to ensure consistent attendance and engagement in therapeutic activities.
- Executed at-home therapies as directed by professional therapists, documenting progress and communicating effectively with parents and therapists.
- Provided compassionate support in daily living activities for individuals with varying needs.
Jewelry Specialist
1 Year 4 Months- Greeted shoppers and engaged them in discussions about jewelry interests, guiding them to specialty and custom pieces.
- Handcrafted custom silver and gold jewelry pieces based on customer requests using welding tools.
- Exceeded monthly sales goals consistently.
Hearing Aid Technician
1 Year- Greeted clients warmly before audiology appointments to establish a welcoming atmosphere.
- Inquire about changes in clients’ hearing and concerns under supervision of an Au.D.
- Build and repair various hearing devices including bone anchored, in-ear, and around the ear hearing aids.
- Assisted audiologists during pediatric appointments by providing comfort and support to distressed clients.
- Calibrated and maintained hearing aid devices for optimal performance.
Caregiver
10 Months- Transport adult client with autism spectrum disorder to Occupational, Physical, and Speech Therapies, whilst being an active participant in therapy.
- Developed and implemented engaging activities to enhance client well-being and social interaction.
- Facilitated effective execution of at-home therapy activities to support client’s developmental goals.
- Assisted client with Activities of Daily Living to promote independence and appropriate workplace behavior.
Speech Language Pathologist Assistant
1 Year- Assisted speech-language pathologists with data collection, feeding, evaluations, and treatment of swallowing, language, and motor speech disorders to support patient progress.
- Perform clerical work, including answering phone calls, scanning documents, filing, creating spreadsheets.
- Established rapport with patients with swallowing disorders and limited mobility by providing compassionate support during mealtime, enhancing their comfort and engagement.
- Programmed and assisted in implementing augmentative and alternative communication devices to facilitate effective communication for patients.
- Facilitated communication exercises to enhance patient engagement and progress in therapy sessions.
Registered Behavior Technician (RBT)
1 Year 4 Months- Managed caseload of 5 children with autism spectrum disorder, delivering compassionate care and tailored support.
- Tracked and enhanced communication goals using spoken language, American Sign Language, and augmentative and alternative communication devices to improve client interactions.
- Communicated with Board-Certified Behavior Analysts to ensure timely, effective interventions aligned with client needs.
Caregiver
2 Years- Oversaw care for homeschooled adolescent male with ADHD, speech disfluencies, and dyslexia, ensuring tailored support for learning challenges.
- Accompanied adolescent to weekly speech therapy sessions, reinforcing therapeutic practices during routine care.
- Coordinated with school-based clinicians to communicate care plans and intervention techniques to adolescent’s parents, facilitating consistent support.
Education
Fluency in American Sign Language - American Sign Language
Bachelor of Science - Communication Sciences & Disorders
Skills
Hearing aid fitting
Audiometric evaluation
Real-ear measurements
Patient counseling
Hearing aid troubleshooting
Patient service
Conflict management
Microsoft Office
Inventory control
Appointment scheduling
HIPAA compliance
Hearing aid repair
Accomplishments
Achieved Summa Cum Laude
Spoke on behalf of US Veterans for improving hearing care while serving at the National Conference for Rehabilitative Auditory Research Conference in 2023
Certification
- Hearing Aid Specialist License
- Driver's License
Languages
American Sign Language
Professional Working
Timeline
Licensed Hearing Instrument Specialist
Miracle-Ear
03.2025 - CurrentRead More
Jewelry Specialist
Angel Haven Specialty Jewelers
04.2023 - 08.2024Read More
Hearing Aid Technician
Pequot Health Center
10.2022 - 10.2023Read More
Caregiver
Perspectives Corporation
10.2022 - 08.2023Read More
Speech Language Pathologist Assistant
Hospital for Special Care
08.2022 - 08.2023Read More
Caregiver
The Battista Family
05.2022 - 01.2025Read More
Registered Behavior Technician (RBT)
Bloom Behavior and Consulting Services
01.2022 - 05.2023Read More
Caregiver
The Smith Family
08.2019 - 08.2021Read More
Assistant Manager
Laser Quest
03.2017 - 06.2025Read More
American School For The Deaf
Fluency in American Sign Language from American Sign Language
Read More
Southern Connecticut State University
Bachelor of Science from Communication Sciences & Disorders
Read More
Additional Information
Authorized to work in the US for any employer