Courtney Porter
Dallas
Summary
Dynamic and results-driven healthcare and hospitality professional with over 6 years of experience in patient services, clinic operations, and team leadership. Proven ability to enhance client satisfaction, streamline workflows, and support high-performing, service-oriented teams. Expertise in scheduling, insurance coordination, and front-office management across medical and luxury retail environments. Recognized for building strong client rapport, communicating with empathy, and fostering positive, team-first cultures while delivering premium care experiences and driving continuous growth in fast-paced clinical settings.
Overview
11
11
years of professional experience
Work History
Surgery Support Coordiinator
Texas Oncology-Sammons Cancer Center
08.2025 - Current
- Coordinated patient care services to streamline treatment processes and enhance patient experience.
- Implemented scheduling systems for appointments, ensuring optimal resource allocation and timely service delivery.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Assisted in managing insurance authorizations and financial assistance programs to facilitate patient access to treatments.
Surgery Scheduler Coordinator
Advanced Pain Care
03.2023 - 08.2025
- Coordinate and schedule surgeries for multiple providers.
- Confirm insurance authorizations, obtain clearances, and communicate pre-op requirements with patients.
- Review medical history, labs, and medications; provide detailed pre-/post-operative instructions.
- Serve as the primary liaison between providers, patients, and surgical centers to ensure seamless care.
- Educate patients on treatment plans, office policies, and pre-/post-op instructions.
Clinical Care Specialist
Direct Orthopedic Care
11.2020 - 02.2023
- Verified insurance benefits, maintained EMRs, and scheduled surgical procedures.
- Delivered detailed pre-/post-operative instructions, supporting optimal recovery outcomes.
- Collaborated with clinical teams to optimize patient care protocols and enhance service delivery.
- Provided comprehensive support in patient assessment and treatment planning processes, ensuring efficient workflow.
Assistant Store Manager
Janie and Jack
10.2018 - 10.2020
- Led daily operations to enhance customer service and optimize store performance.
- Drove revenue by implementing engaging merchandising strategies and team goals.
- Trained and mentored team members to improve product knowledge and sales techniques.
Lead Front Desk Agent
NOPSI Hotel
06.2017 - 10.2018
- Trained front desk staff and modeled standards for hospitality excellence.
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Managed reservations system, optimizing booking processes to improve efficiency and accuracy.
Front Desk Receptionist
Ochsner Medical Center
08.2014 - 05.2017
- Managed appointment scheduling, insurance verification, and guest reception.
- Supported multi-provider calendars and resolved patient concerns with empathy.
- Support front desk check-in and billing processes, ensuring seamless patient flow.
Education
High School Diploma - GED
Eleanor Mcmain Secondary School
New Orleans, LASkills
- Scheduling Platforms & Phone Systems
- Staff Coaching & Scheduling
- Insurance Verification & Authorization
- EMR / EHR Software Proficiency
- EMR Systems (AthenaOne, Epic, etc)
- Microsoft Office
- Microsoft Office Suite (Outlook, Excel, Word)
- Pre/Post-Op Coordination
- Typing: 60 WPM
- Multitasking
- Luxury Retail & Hospitality Leadership
- Phone Systems
- Clinic Operations & Workflow Optimization
- Patient & Guest Experience Management
Timeline
Surgery Support Coordiinator
Texas Oncology-Sammons Cancer Center
08.2025 - Current
Surgery Scheduler Coordinator
Advanced Pain Care
03.2023 - 08.2025
Clinical Care Specialist
Direct Orthopedic Care
11.2020 - 02.2023
Assistant Store Manager
Janie and Jack
10.2018 - 10.2020
Lead Front Desk Agent
NOPSI Hotel
06.2017 - 10.2018
Front Desk Receptionist
Ochsner Medical Center
08.2014 - 05.2017
High School Diploma - GED
Eleanor Mcmain Secondary School