Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Moshrefi

Great Falls,MT

Summary

Versatile and compassionate professional with over a decade of experience spanning healthcare administration, dental assistance, and early childhood education. Adept at managing patient access workflows, training staff, and delivering empathetic care in high pressure environments like the emergency department. Proven ability to lead teams, coordinate schedules, and maintain compliance with HIPAA and organizational standards. Committed to fostering positive experiences for patients, families, and colleagues through clear communication, attention to detail, and a strong work ethic.

Overview

15
15
years of professional experience

Work History

Patient Access Specialist – Level III

Benefis Health System, Emergency Department
Great Falls, MT
03.2022 - Current
  • Serve as Charge Registration lead, managing staff schedules and coordinating lunch breaks for seamless coverage
  • Provide hands-on training and mentorship to new team members
  • Act as primary support resource for registration staff, resolving issues and maintaining workflow efficiency
  • Clarify and reinforce training protocols to uphold departmental standards

Preschool Teacher

St. Thomas Childhood Center
Great Falls, MT
01.2020 - 01.2022
  • Developed and delivered engaging lesson plans tailored to preschool-aged children
  • Promoted emotional and social development through structured activities and play
  • Maintained a safe and nurturing classroom environment
  • Collaborated with parents and staff to support individual learning needs

Dental Assistant

Shreveport Bossier Family Dental
Shreveport, LA
01.2018 - 01.2019
  • Assisted dentists with chairside procedures and patient care
  • Maintained sterilization protocols and prepared treatment rooms
  • Educated patients on oral hygiene and post-treatment care
  • Scheduled appointments and managed patient records using dental software

Preschool/Daycare Teacher

Southland Park Learning Center
Shreveport, LA
01.2011 - 01.2018
  • Designed and implemented lesson plans to support early childhood development
  • Fostered a safe, nurturing environment for children aged 6 weeks to 5 years
  • Communicated regularly with parents regarding progress and behavior
  • Promoted social, emotional, and cognitive growth through structured play

Education

Early Childhood Education Coursework -

Local Training Programs
Shreveport, LA
03.2013

Patient Access Senior Specialist - Patient Access

Clarivate Training
Great Falls, MT
09.2023

Dental Assistant Certification -

Career Technical College
Shreveport, LA
01.2018

Skills

  • Patient Registration & Scheduler Creater
  • Staff Training & Leadership
  • Classroom Management
  • Child Development & Curriculum Planning
  • Dental Chairside Assistance
  • EMR & Dental Software Proficiency
  • Communication & Conflict Resolution
  • CPR & First Aid Certified

Timeline

Patient Access Specialist – Level III

Benefis Health System, Emergency Department
03.2022 - Current

Preschool Teacher

St. Thomas Childhood Center
01.2020 - 01.2022

Dental Assistant

Shreveport Bossier Family Dental
01.2018 - 01.2019

Preschool/Daycare Teacher

Southland Park Learning Center
01.2011 - 01.2018

Early Childhood Education Coursework -

Local Training Programs

Patient Access Senior Specialist - Patient Access

Clarivate Training

Dental Assistant Certification -

Career Technical College