Courtney Prochaska
New Market,VA
Summary
Experienced Sales & Management Professional with 10+ years of expertise in team leadership, business operations, and customer relationship management. Proven track record of driving sales growth, streamlining processes, and leading high-performing teams. Proficient in strategic planning, CRM systems, and client retention to optimize revenue and operational efficiency. Skilled at building strong customer relationships, training staff, and implementing sales strategies that drive business success. Committed to team development, profitability, and delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Director of Admissions
The Salon Professional Academy
07.2024 - Current
- Develop and implement strategic marketing initiatives to increase prospective student inquiries.
- Oversee the admissions process, ensuring compliance with state regulations and accreditation standards.
- Strengthen relationships with prospective students by providing guidance on programs and financial aid.
- Collaborate with high schools, salons, and community organizations to enhance recruitment efforts.
- Train and mentor admissions staff, optimizing customer service and conversion rates.
- Utilize CRM software to track leads, analyze enrollment trends, and refine recruitment strategies.
- Represent the school at career fairs, industry events, and networking functions.
Assistant Director of Operations
The Salon Professional Academy
11.2023 - 07.2024
- Assisted in overseeing daily school operations, including administrative functions and student services.
- Supported the recruitment, training, and supervision of staff, enhancing team efficiency and performance.
- Managed enrollment processes, ensuring compliance with academic policies and accreditation requirements.
- Monitored budget and financial reporting, optimizing operational expenses and resource allocation.
- Organized school events, workshops, and outreach initiatives to boost student engagement.
Customer Service Manager
Holloway Roofing LLC
10.2023 - 11.2023
- Implemented CRM tools to manage customer accounts, track leads, and enhance client communication.
- Analyzed call center data to identify trends and areas for service improvements.
- Scheduled appointments, coordinated inventory, and managed customer inquiries and complaints.
- Trained and supervised customer service representatives, driving customer satisfaction and retention.
Customer Service Representative
Holtzman Propane
10.2022 - 11.2023
- Maintained detailed customer records and transaction logs for account management.
- Provided exceptional customer support, resolving inquiries with professionalism and efficiency.
- Made outbound calls, activated accounts, and utilized CRM software to track customer interactions.
Sales Desk Manager
The Studio Hair Salon & Day Spa
10.2019 - 11.2022
- Managed front desk operations, scheduling appointments and maintaining client accounts.
- Supervised and trained a team of six front desk staff, ensuring top-tier customer service.
- Handled business office inventory, employee performance reviews, and daily operations.
Education
Associate of Applied Science - Business Administration and Management
Blue Ridge Community College
High School Diploma -
Turner Ashby High School
Skills
- Call Center Operations
- Sales Analytics
- Training and Mentoring
- Workflow Management
- Purchasing and Procurement
- Management
- Team Building and Leadership
- Customer Relationship Management
- Schedule Management
- Compliance monitoring
- Attention to detail
Timeline
Director of Admissions
The Salon Professional Academy
07.2024 - Current
Assistant Director of Operations
The Salon Professional Academy
11.2023 - 07.2024
Customer Service Manager
Holloway Roofing LLC
10.2023 - 11.2023
Customer Service Representative
Holtzman Propane
10.2022 - 11.2023
Sales Desk Manager
The Studio Hair Salon & Day Spa
10.2019 - 11.2022
Associate of Applied Science - Business Administration and Management
Blue Ridge Community College
High School Diploma -
Turner Ashby High School
Similar Profiles
Melissa BoyerMelissa Boyer
Lead Educator at The Salon Professional Academy - MelbourneLead Educator at The Salon Professional Academy - Melbourne
Solei StudtSolei Studt
Hair Stylist at The Salon Professional Academy DallasHair Stylist at The Salon Professional Academy Dallas
Caitlin MorrowCaitlin Morrow
Esthetics Instructor at The Salon Professional AcademyEsthetics Instructor at The Salon Professional Academy