Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Courtney Pulliam

Augusta,GA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

12
12
years of professional experience

Work History

Store Manager

The Fan Zone
Evans, GA
07.2019 - 09.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Paraprofessional

Columbia County Board Of Education
Evans, GA
08.2018 - 08.2019
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.

Assistant Manager

Palmetto Moon
Augusta, GA
07.2017 - 08.2018
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.

Manager in Training

Aerie By American Eagle
Augusta, GA
04.2015 - 07.2017
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Retail Co-Manager

Ann Taylor Loft
Augusta, GA
11.2010 - 04.2015
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Education

Associates - Early Childhood Education

Georgia Military College -Augusta
Augusta, GA

Skills

  • Store Merchandising
  • Sales Strategies
  • Multitasking and Organization
  • Inventory Management
  • Supply Ordering
  • Problem Anticipation and Resolution
  • Verbal and Written Communication
  • Finance and Accounting Oversight
  • Customer Service
  • Payroll Management
  • Management Training
  • Recruiting and Hiring
  • Time Management
  • Cash Management
  • Complaint Resolution
  • Team Development
  • POS Terminal Operations

Timeline

Store Manager

The Fan Zone
07.2019 - 09.2022

Paraprofessional

Columbia County Board Of Education
08.2018 - 08.2019

Assistant Manager

Palmetto Moon
07.2017 - 08.2018

Manager in Training

Aerie By American Eagle
04.2015 - 07.2017

Retail Co-Manager

Ann Taylor Loft
11.2010 - 04.2015

Associates - Early Childhood Education

Georgia Military College -Augusta

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Courtney Pulliam