Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Courtney Quagliata

Rancho Cucamonga,CA

Summary

Driven Shift Lead Manager at Chick-fil-A, adept in team motivation and policy enforcement, significantly enhanced customer experience and team performance. Excelled in employee training and workplace safety, demonstrating energetic leadership and reliable cash handling skills. Proven track record in optimizing operations and fostering team development, contributing to sustained business success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Chick-fil-A
09.2023 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing waste and optimizing stock for peak demand.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Team Member

Jersey Mike's Subs
04.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted with inventory counts and stocking of merchandise.

Education

University of La Verne
La Verne, CA
08.2023 - 5 2024

Associate of Arts - Business

Chaffey College
Rancho Cucamonga, CA
05.2026

High School Diploma -

Alta Loma High School
Alta Loma, CA
05.2023

Skills

  • Team motivation
  • Workplace Safety
  • Employee Training
  • Policy Enforcement
  • Cash Handling
  • Energetic and Enthusiastic
  • Opening and closing procedures
  • Punctual and Reliable
  • Team Development

Certification

Food Handler Card

Languages

Spanish
Elementary

Timeline

Shift Lead Manager

Chick-fil-A
09.2023 - Current

University of La Verne
08.2023 - 5 2024

Team Member

Jersey Mike's Subs
04.2022 - 06.2023

Associate of Arts - Business

Chaffey College

High School Diploma -

Alta Loma High School

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Courtney Quagliata