Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
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Courtney Robinson

Gainesville,Virginia

Summary

To use my innate ability to provide others with hospitality and courtesy while also providing loyalty and an unfailing commitment to a company who is at the pinnacle of providing these qualities to their customers. To further enrich myself as a member of a global society by furthering my education of all peoples and cultures in the most hands-on approach. To provide a level of unparalleled service and to help to reinforce the reputation for exceptional client centered quality that this company has to offer.

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.

Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.

Overview

22
22
years of professional experience

Work History

Flight Attendant

Republic Airways Holding
05.2012 - Current
  • Certified on the Embraer 170/ 175
  • Certified Q400
  • Provide passengers on multiple carriers American, Delta, United the hospitality and customer service on each flight.
  • Provide excellent service customer service and care to our passengers
  • Work cohesively with my crew and others to get our passengers safely to there destinations

Flight Attendant

Colgan Air Inc (Pinnacle)
04.2008 - 05.2012
  • Certified on the SAAB 340B and Q400
  • Provide the passengers with a professional, safe and quality flight experience
  • Work collaboratively with the flight crew and ground crew to ensure passenger safety and quality of service is achieved with each flight
  • Provide quality customer service and care to meet the needs of our passengers
  • Contact information for Colgan Air is no longer available due to dissolution of the company

Retail Associate

Santangelo and Sandridge
10.2005 - 10.2006
  • Provide superior levels of customer service to new and old clients alike.
  • Responsible for handling monetary transactions.
  • Contact information no longer available due to the store going out of business

Customer Service Specialist

Ross Inc.
04.2004 - 10.2004
  • Worked one on one with customers to provide professional and courteous service.
  • Supervised transactions.
  • Assisted with merchandising and stocking

Education

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Georgetown University
Washington, D.C.
01.2006

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Northern Virginia Community College
Annandale, Virginia
05.2005

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Mary Baldwin College
Staunton, Virginia
03.2002

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Radford University
Radford, Virginia
05.2001

Skills

Customer service

Strong work ethic

Attention to detail

First aid

Team collaboration

Reliability and punctuality

Hospitality service expertise

Time management

Professional appearance

Safety procedures

Emergency procedures

Public speaking

Passenger assistance

Emergency situations management

Emergency response coordination

Problem-solving

Flight safety

FAA regulations

Passenger safety management

Company policy adherence

Guest services

SUMMARY OF QUALIFICATIONS

I am an hardworking, outgoing person, dedicated to performing at my greatest ability, who goes above and beyond the call of duty in order to fully please the people I am around, whether in a personal or professional environment. I feel I can be an asset in reaching new levels of excellence and reaching new goals. I am skilled in showing resilience in the face of adverse situations, and am flexible with change.

Timeline

Flight Attendant

Republic Airways Holding
05.2012 - Current

Flight Attendant

Colgan Air Inc (Pinnacle)
04.2008 - 05.2012

Retail Associate

Santangelo and Sandridge
10.2005 - 10.2006

Customer Service Specialist

Ross Inc.
04.2004 - 10.2004

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Georgetown University

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Northern Virginia Community College

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Mary Baldwin College

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Radford University
Courtney Robinson