Summary
Overview
Work History
Education
Skills
Additionalinformation - Workrelatedpassions
Timeline
Generic

Courtney Smith

Thomaston,CT

Summary

Excelled in roles requiring strong organizational skill. Met and exceeded desired metrics.

Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.

Overview

14
14
years of professional experience

Work History

Patient Service Coordinator

Hartford HealthCare
04.2023 - Current
  • Answer anywhere from 50-100 calls per day, taking detailed messages or forwarding call to appropriate person
  • Greet patients; check them in and out while collecting relevant insurance information
  • Collect copays (cash, credit, and check); close batch at end of day and prepare and reconcile deposits
  • Register new patients
  • Upload medical records requests to third party service or send to other office
  • Worked independently, doing the work of two people while managing to meet expected metrics

Medical Receptionist

ProHealth Physicians, Inc
08.2022 - 04.2023
  • Answer multi-line telephone and direct call to appropriate person, or take notes to send to the appropriate team/person
  • Check in patients and run their insurance
  • Collect co-pays and balances on account; ensure credit card ledger matches amount entered in computer and credit card machine
  • Stamp and send out mail as well as open and sort practice mail
  • Collect and sort faxes
  • Exceeded metricscollected the most money for the practice's region for December 2022, and was in the top 10 in the region

Server

Hilltop Restaurant
06.2011 - 07.2022
  • Do prep-work to prepare for opening
  • Build rapport with customers to ensure returning business
  • Maintain good communication with co-workers to assure all orders are correct
  • Balance attention between face-to-face interactions and over the phone interactions

Public Relations Intern

VNA Northwest, Inc.
07.2011 - 04.2012
  • Preparing and issuing press releases to different channels of media
  • General office tasks; organizing, collating, mailing, proofreading, data entry
  • Update website with upcoming events and other important information
  • Design and set up displays to promote the organization
  • Marketing; attempting to establish social media presence, community outreach
  • Design and edit newsletters, flyers, postcards and other items

Athletics-Media Relations Administrative Aide

University of Maine
10.2010 - 05.2011
  • Attend athletic events
  • Collate statistics and media; distribute to relevant people including but not limited to media members
  • Update Social Media sites
  • Video tape games for teams to reference at a later date
  • Update score by telephone for those who call into the statistics table

Education

B.A. - Communication

University of Maine
05.2011

Skills

  • Microsoft Office
  • Good interpersonal communication skills
  • Works well in groups
  • Works well independently
  • Takes direction well
  • Strong organizational skills
  • Task oriented
  • Strong passion for learning
  • Analytical
  • Proofreading
  • Writing Skills
  • Medical Receptionist

Additionalinformation - Workrelatedpassions

  • Social media; I enjoy connecting with others both personally and professionally. It has opened my horizons as well as my communication skills, including how to catch the attention of others.
  • Charity events; Charity events are a great way for both individuals and businesses to connect with their communities in the name of a good cause and are something I enjoy attending and would enjoy planning.

Timeline

Patient Service Coordinator

Hartford HealthCare
04.2023 - Current

Medical Receptionist

ProHealth Physicians, Inc
08.2022 - 04.2023

Public Relations Intern

VNA Northwest, Inc.
07.2011 - 04.2012

Server

Hilltop Restaurant
06.2011 - 07.2022

Athletics-Media Relations Administrative Aide

University of Maine
10.2010 - 05.2011

B.A. - Communication

University of Maine

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Courtney Smith