Courtney Smith
Jesup,GA
Summary
Dynamic Front of House Manager with a proven track record at Savannah Taphouse, excelling in guest relations and conflict resolution. Expert in staff management and food safety compliance, fostering a collaborative team environment while enhancing customer satisfaction. Recognized for effectively resolving complaints and driving operational excellence in high-pressure settings.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Savannah Taphouse
Savannah, GA
05.2022 - 02.2025
- Facilitated smooth dining experiences by maintaining effective communication between teams.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Server
Waffle House
Richmond Hill, GA
04.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
College of Coastal Georgia
Brunswick, GASkills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Food safety compliance
- POS system operations
- Employee scheduling
Timeline
Front of House Manager
Savannah Taphouse
05.2022 - 02.2025
Server
Waffle House
04.2020 - 05.2022
College of Coastal Georgia