Courtney Smith
White House
Summary
Detail-oriented office manager skilled in efficient scheduling and patient billing management. Demonstrated ability to resolve inquiries promptly while maintaining strong relationships. Committed to optimizing office organization and implementing effective processes with a team collaboration.
Overview
25
25
years of professional experience
Work History
Office Manager
Smile Solutions of Goodlettsville
Goodlettsville
07.2009 - Current
- Answered multi-phone lines
- Checked patients in and out
- Managed patient billing and insurance claims for dental services
- Treatment planning
- Followed up on recall and pending treatment to optimize an efficient schedule
- Managed scheduling for staff meetings and patient appointments effectively
- Communicated with patients regarding payment plans and financial options available
- Insurance verification
- Implemented new protocols and policies
- Facilitated communication between departments to enhance collaboration.
- Accounts receivable
- Posting payments
- Trained new administrative staff on office procedures and systems.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with the patient
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Supervised staff members, organized schedules, and delegated tasks.
Financial Coordinator
Indian Lake Family Dental
Hendersonville
10.2008 - 07.2009
- Answered multi-phone lines
- Checked patients in and out
- Posted payments
- Insurance verifcation
- Treatment planning
- Managed patient billing and insurance claims for dental services
- Communicated with patients regarding payment plans and financial options available
- Resolved customer inquires in a timely manner while maintaining positive relationships with the patient
- Followed up on recall and pending treatment to keep schedule full and efficient
Scheduling Coordinator
Smile Solutions by Dr. Joseph Fox
Goodlettsville
10.2000 - 06.2002
- Answered multi-phone lines
- Checked patients in and out
- Insurance verification
- Treatment planning
- Maintained a full and efficient schedule
- Followed up on recall and pending treatment
- Discussed financial options with patients
Education
Beech High School
Hendersonville, TN05-1998
Skills
- Insurance claims and verification
- Customer relationship management
- Office management
- Accounts receivable
- Office organization
- Effective and clear communication
- Staff supervision
- Staff training
- Workflow optimization
- Detailed and task oriented
Timeline
Office Manager
Smile Solutions of Goodlettsville
07.2009 - Current
Financial Coordinator
Indian Lake Family Dental
10.2008 - 07.2009
Scheduling Coordinator
Smile Solutions by Dr. Joseph Fox
10.2000 - 06.2002
Beech High School