Courtney Smith
Port Sanilac,MI
Summary
Dynamic sales professional with a proven track record at Dollar General, excelling in customer service and inventory management. Recognized for enhancing store performance through effective merchandising strategies and fostering teamwork. Skilled in cash handling and relationship building, consistently delivering exceptional customer experiences and driving repeat business.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Raymond Hardware
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed inventory levels, ensuring proper stock availability and organization.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Trained new team members on sales techniques and product knowledge.
- Developed product displays to promote sales and improve store aesthetics.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction levels.
- Conducted regular price checks and adjustments to ensure competitive pricing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Manager
Dollar General
03.2026 - Current
- Assisted in daily operations to ensure efficient store management and customer service.
- Oversaw inventory management processes, including stock replenishment and organization.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Monitored store performance metrics to identify areas for operational improvement.
- Developed schedules for team members to optimize labor costs and coverage needs.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with management on promotional events to drive foot traffic and increase sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Cashier
Walmart
Sandusky, MI
08.2012 - 07.2014
- Executed customer transactions with precision and speed utilizing point-of-sale systems.
- Assisted customers with product inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Collaborated with team members to manage high-volume periods effectively, ensuring smooth operations.
- Handled cash, credit, and gift card transactions while adhering to company policies for security.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Tawas Area High School
Tawas City, MI05-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- POS system operation
- Professional demeanor
Timeline
Assistant Manager
Dollar General
03.2026 - Current
Cashier
Walmart
08.2012 - 07.2014
Sales Associate
Raymond Hardware
High School Diploma -
Tawas Area High School