Courtney Stirewalt
Branson,Missouri
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes, supporting administrative goals and making meaningful, positive differences in individual experiences within complex systems.
Overview
4
4
years of professional experience
Work History
Patient Registration Specialist
CoxHealth
05.2021 - Current
- Explained financial responsibilities to patients as well as payment options, financial aid opportunities, and potential collection procedures imposed upon patients and other responsible parties.
- Collaborating with patients and their families to help them understand and navigate such complex subjects as insurance systems, billing processes, and certain medical administrative procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Secured confidential patient information from unauthorized access.
- Resolved customer problems and complaints.
- Provided clerical support to clinical staff by copying, faxing, and filing documents.
Education
Bachelor of Science - Criminal Justice
Missouri State University
Springfield, MO05-2026
Associate of Science - Criminal Justice W/ Honors
Ozarks Technical Community College
Springfield, MO05-2024
Skills
- Strong organization
- HIPAA compliance
- Data entry proficiency
- Public relations
- Strong interpersonal skills
- Excellent communication
- Active listening
- Time management abilities
- Problem-solving abilities
- Critical thinking
- Professionalism
Timeline
Patient Registration Specialist
CoxHealth
05.2021 - Current
Bachelor of Science - Criminal Justice
Missouri State University
Associate of Science - Criminal Justice W/ Honors
Ozarks Technical Community College
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