Courtney Stretch
Henderson,NV
Summary
Customer service expert with 7 years of experience focused on conflict resolution and enhancing customer loyalty. Proficient in applying communication and interpersonal skills to achieve high levels of customer satisfaction. Recognized for strong time management, problem-solving, and leadership skills.
Overview
2022
2022
years of professional experience
Work History
Sales Representative
Hilton Grand Vacations
Las Vegas, NV
01.2023
- Developed and maintained strong customer relationships to drive sales growth.
- Executed product demonstrations to enhance customer understanding and engagement.
- Collaborated with marketing team to implement promotional strategies effectively.
- Analyzed customer feedback to identify trends and improve service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
1099-contractor
Arise
Remote
2025 - 2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered questions and placed orders
Customer Service Representative
Country financial
Normal, IL
01.2019 - 03.2021
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Responded to questions and followed up on customer interactions.
- Directed individuals on usage and benefits of self-service tools.
- Collected, documented, and entered data from and into multiple applications.
Customer Service Representative
Afni
Bloomington, IL
06.2017 - 01.2019
- Answered inbound calls to greet and assist customers with various needs and questions.
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
- Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.
- Exceeded requirements in providing products and services to customers at all times.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Opened and closed accounts and processed applications.
Education
Esthetician -
Tricoci
Normal, IL05.2019
High School Diploma - undefined
El Paso Gridley
El Paso, IL05.2016
Skills
- Conflict management
- Telecommunication expertise
- Organizational capabilities
- Product insight
- Call center techniques
- Focus and discipline
- Multi-tasking skills
- Windows applications
- Organization
Personal Information
EXPERIENCE
2024
Timeline
Sales Representative
Hilton Grand Vacations
01.2023
Customer Service Representative
Country financial
01.2019 - 03.2021
Customer Service Representative
Afni
06.2017 - 01.2019
Esthetician -
Tricoci
High School Diploma - undefined
El Paso Gridley
1099-contractor
Arise
2025 - 2025