Courtney Striegel
PenFed Credit Union
Bennington,NE
13
years of professional experience
Accomplished Senior Repossession & Remarketing Specialist with proven expertise in quality assurance, coaching, and analytical thinking. Enhanced reporting and optimized processes leading to improved recovery rates and customer satisfaction.
Work History
Senior Repossession & Remarking Specialist
8 Years 6 Months- Created enhanced reporting to effectively show management regarding all repossession and remarketing related numbers.
- Developed training materials for team members, enhancing knowledge retention and performance consistency.
- Led initiatives to optimize workflow processes, resulting in reduced turnaround times for the sale of repossessed vehicles.
- Mentored junior staff on compliance protocols and best practices, fostering a culture of continuous improvement.
- Evaluated performance metrics to assess program effectiveness, ensuring alignment with organizational goals and objectives.
- Followed all company policies and procedures to deliver quality work.
- Worked directly with repossession vendors to enhance recovery rates.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Investigated and responded to customer credit report complaints.
- Prior to joininging the repossession team, i worked in consumer collections collecting on personal loans, auto loans, credit cards, student loans, and payday advance loans.
Collector III
1 Year 7 Months- Analyzed customer accounts to identify trends and develop targeted collection strategies.
- Managed collections process for delinquent accounts, ensuring compliance with regulations.
- Communicated effectively with customers to negotiate payment plans and resolve account issues.
- Collaborated with cross-functional teams to streamline processes and improve collection outcomes.
- Filled in for the supervisor when necessary
- Developed reports to track collection performance and identify areas for improvement.
- Led initiatives to improve customer satisfaction while maintaining collection goals and objectives.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained a high volume of calls and met the demands of a busy and productive group.
Department Manager
2 Years 4 Months- Led daily operations to ensure exceptional customer service and sales performance.
- Developed and implemented training programs for team members, enhancing product knowledge and service skills.
- Oversaw inventory management processes, optimizing stock levels and reducing shrinkage rates.
- Analyzed sales trends to inform merchandising strategies, aligning product offerings with customer preferences.
- Collaborated with cross-functional teams to execute promotional events that increased foot traffic and sales revenue.
- Managed scheduling and staffing, ensuring adequate coverage during peak hours while controlling labor costs.
- Fostered a positive work environment through effective communication and team-building initiatives, improving employee retention.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Bachelor of Science - Criminal Justice
- Minored in sociology and biology
- President of 3 different student orginzations
- Student Athlete
- Graduated with a 3.5 GPA
High School Diploma
- Graduated with honors
- Participated in several different student orginzations and clubs
- Student Athlete
Skills
Documentation management
Data analysis and reporting
Quality assurance
Reporting optimization
Vendor relations
Advanced communications
Technical communications
Advanced communication
Technical communication
Team training
Vendor management
Customer relations
Timeline
Senior Repossession & Remarking Specialist
PenFed Credit Union
02.2018 - 08.2026Read More
Collector III
Wells Fargo
06.2016 - 01.2018Read More
Department Manager
Von Maur
02.2014 - 06.2016Read More
Peru State College
Bachelor of Science from Criminal Justice
Read More
Lincoln Southwest High School
High School Diploma
Read More