Courtney Sutton
Dallas,TX
Summary
Dynamic Assistant Manager specializing in team leadership and community outreach. Proven track record in cultivating partnerships and driving measurable growth through strategic initiatives. Passionate about leveraging innovative approaches to enhance customer experiences and support business objectives.
Results-oriented professional with a strong background in customer service and conflict resolution. Skilled in goal setting and time management, effectively driving outreach initiatives that enhance community relationships and improve business performance.
Overview
19
19
years of professional experience
Work History
Assistant Manager of Outreach
Tailored Brands Inc.
02.2023 - Current
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinate and lead all bridal shows, including enlisting staff to work the show, set up and break down the show, and ensuring that registration goals are reached.
- Cultivate and maintain a relationship with SMU through measuring athletes for a custom suit and shirt, then delivering and making sure they were happy with the fit, marking for alterations if necessary.
- Cultivate and maintain a relationship with the Margarita Society throughout the year and participating in all fundraising activities leading up to the annual Charity Ball while driving business into the stores.
- Cultivate and maintain relationships with Greenhill and Parish Episcopal School while providing tuxedo rentals for each schools graduation.
- Lead outreach initiatives to strengthen community partnerships and drive measurable business growth through strategic relationship management.
Assistant Manager
Tailored Brands Inc.
09.2007 - 01.2023
- Supported daily operations by coordinating schedules and managing team assignments.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Mentored junior staff, providing guidance on best practices and operational standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Skills
- Customer service
- Goal setting
- Workload management
- Conflict resolution
- Sales reporting
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Timeline
Assistant Manager of Outreach
Tailored Brands Inc.
02.2023 - Current
Assistant Manager
Tailored Brands Inc.
09.2007 - 01.2023