Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Sutton

La Crosse,WI

Summary

Dynamic sales and management professional with a proven track record at TEAM Wireless Verizon, excelling in customer service and team leadership. Skilled in decision-making and relationship building, I foster positive environments that enhance client satisfaction and drive repeat business. Committed to achieving results through effective staff training and development.

Overview

10
10
years of professional experience

Work History

Sales Associate

TEAM Wireless Verizon
Winona, MN
10.2025 - Current
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted customers in selecting products that fit their needs and preferences.
  • Maintained up-to-date knowledge of wireless technology trends and promotional offerings.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.

Manager

Erbert & Gerbert's
Winona, MN
08.2019 - 10.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Subway
Winsted, MN
05.2016 - 08.2019
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

No Degree - Elementary Education

Winona State University
Winona, MN
12-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Relationship building
  • Teamwork and collaboration
  • Positive attitude
  • Problem-solving skills
  • Multi-tasking strength

Timeline

Sales Associate

TEAM Wireless Verizon
10.2025 - Current

Manager

Erbert & Gerbert's
08.2019 - 10.2025

Assistant Manager

Subway
05.2016 - 08.2019

No Degree - Elementary Education

Winona State University