Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Suyderhoud

Carson City,NV

Summary

Accomplished optician with a proven track record at Enterprise Optometry Group, excelling in customer service and patient satisfaction. Enhanced patient satisfaction through effective communication and problem-solving, achieving a high rate of repeat business. Adaptable and reliable, consistently maintained compliance with industry standards while optimizing operational efficiency.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Optician

Enterprise Optometry Group
11.2009 - 06.2021
  • Assisted patients in selecting appropriate eyewear based on lifestyle and visual needs.
  • Educated patients on proper lens care and maintenance for optimal visual health.
  • Developed strong relationships with patients, fostering loyalty through exceptional customer service.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
  • Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
  • Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

Health Information Clerk

Shasta Regional Medical Center
06.2009 - 11.2009
  • Managed patient records, ensuring compliance with HIPAA regulations and accuracy in data entry.
  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Accurately scanned, indexed and inputted documents into electronic health record system.
  • Processed records efficiently and oversaw timely project completion.
  • Used electronic health record system to scan, index and input over [Number] documents.
  • Copied medical records and performed various clerical tasks as required.
  • Maintained accuracy, completeness, and security for medical records and health information.

Manager

Occasions Bridal
03.2005 - 05.2009
  • Oversaw daily operations, ensuring adherence to policies, procedures, and quality standards.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Led team in executing bridal consultation processes to enhance customer experience.

Data Entry Clerk

Blue Shield of CA
09.2004 - 03.2005
  • Entered and updated patient data into electronic health records with high accuracy
  • Completed data entry tasks with accuracy and efficiency.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Public Safety Dispatcher

SHASCOM 911
08.2003 - 07.2004
  • Coordinated emergency response efforts across multiple agencies to ensure public safety and rapid incident resolution.
  • Monitored real-time communications utilizing advanced dispatch systems to facilitate efficient resource allocation.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.

Education

Anderson Union High School
Anderson, CA

Skills

  • Customer service
  • Insurance verification
  • Active listening
  • Time management
  • Excellent communication
  • Problem-solving
  • Reliability
  • Organizational skills
  • Adaptability and flexibility

Timeline

Optician

Enterprise Optometry Group
11.2009 - 06.2021

Health Information Clerk

Shasta Regional Medical Center
06.2009 - 11.2009

Manager

Occasions Bridal
03.2005 - 05.2009

Data Entry Clerk

Blue Shield of CA
09.2004 - 03.2005

Public Safety Dispatcher

SHASCOM 911
08.2003 - 07.2004

Anderson Union High School

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Courtney Suyderhoud