Courtney Taylor
Flint,MI
Summary
Dedicated employee with a proven track record in delivering exceptional customer service and resolving issues. Skilled in attention to detail, inventory, organization and staff training to enhance efficiency.
Overview
10
10
years of professional experience
Work History
Operations Manager
Affordable Pool & Spa
Burton, MI
09.2020 - 09.2026
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing knowledgeable assistance to create positive customer experiences and encourage repeat business.
- Processed cash, credit/debit card, and check transactions accurately and efficiently while maintaining secure handling of funds and minimizing discrepancies.
- Operated POS systems to process purchases, enter orders, issue receipts, and complete refunds and exchanges in accordance with company policies.
- Assisted customers with product selection and recommendations while promoting current sales, promotions, and incentive programs to support revenue growth.
- Managed phone calls, emails, text messages, walk-in customers, appointments, and client records while maintaining accuracy and professionalism in a fast-paced environment.
- Coordinated scheduling for employees and customers, balancing staffing availability, customer demand, and operational requirements.
- Trained and mentored new and existing employees on company procedures, customer service standards, safety protocols, and job responsibilities.
- Supervised daily operations, delegated responsibilities, monitored employee performance and attendance, and addressed issues to maintain productivity and accountability.
- Identified operational inefficiencies and implemented process improvements involving inventory, scheduling, communication, and resource allocation.
- Managed budgets and operational resources while ensuring projects and daily activities remained within established financial and scheduling requirements.
- Built and maintained strong relationships with customers, vendors, and employees through effective communication, problem-solving, and professional issue resolution.
- Maintained confidentiality when handling sensitive customer, employee, financial, and business information.
- Promoted workplace safety and compliance by enforcing company policies, procedures, and established safety standards.
Merchandiser
Display Max Merchandising
Howell, MI
07.2015 - 08.2020
- Arranged merchandise in alignment with store planogram.
- Inspected merchandise for quality and arranged the proper display location on floor.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Trained employees on new merchandise and conversion processes for production.
- Updated pricing and signage to complete product displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized power tools and hand tools safely and effectively to complete assigned projects.
- Collaborated with team members to ensure timely project completion while maintaining quality standards.
- Improved overall project quality by ensuring consistent attention to detail and craftsmanship in all tasks performed.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts to complete various tasks.
Casier
Admiral Gas Station
Swartz Creek, MI
2014 - 2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained a clean and organized work environment to enhance customer experience.
- Handled cash, credit, and debit transactions accurately while following security protocols.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Skills
- Dispatch coordination
- Route planning
- Decision-making
- Organizational management
- Team leadership
- Problem-solving
- Customer service
- Attention to detail
- Time management
- Multitasking
- Inventory Management
- Verbal and written communication
Timeline
Operations Manager
Affordable Pool & Spa
09.2020 - 09.2026
Merchandiser
Display Max Merchandising
07.2015 - 08.2020
Casier
Admiral Gas Station
2014 - 2015