Courtney Thim
South Berwick,ME
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Robert’s Maine Grille
04.2019 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Evolve Kitchen + Table
09.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
The Local Kitchen And Tap
06.2019 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Marshwood High School
South Berwick, MEBachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH06.2025
Skills
- Taking Reservations
- Cash Handling
- Waiting Tables
- Service Prioritization
- Cash Register Operations
- Check Payment Processing
- Order Accuracy
- Customer Service and Rapport
- Warm and Friendly
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Server Training
Timeline
Server
Evolve Kitchen + Table
09.2021 - 12.2021
Server
The Local Kitchen And Tap
06.2019 - 08.2019
Server
Robert’s Maine Grille
04.2019 - 12.2022
Marshwood High School
Bachelor of Science - Computer Science
Southern New Hampshire University
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