Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Truscott

Raeford,NC

Summary

Dedicated Pharmacy Technician with a proven track record at Walmart, excelling in medication dispensing and insurance verification. Demonstrated strong problem-solving skills and team collaboration, enhancing pharmacy efficiency and customer satisfaction. Committed to maintaining patient confidentiality and optimizing workflow, consistently reducing medication errors through meticulous attention to detail.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walmart
11.2017 - 09.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Team Member

Burger King
02.2015 - 09.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Team Member

Manchu Wok
09.2013 - 11.2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Pharmacy Technician Course - Pharmacy Technician

Frisk University
Online
06.2014

GED -

Jerome High School
Jerome, ID
05.2008

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • HIPAA
  • Stocking shelves
  • Processing payments

Timeline

Pharmacy Technician

Walmart
11.2017 - 09.2018

Team Member

Burger King
02.2015 - 09.2015

Team Member

Manchu Wok
09.2013 - 11.2013

Pharmacy Technician Course - Pharmacy Technician

Frisk University

GED -

Jerome High School

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Courtney Truscott