COURTNEY TUZCU
Wixom,MI
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
Facilities Administrative Assistant
Greensboro College
Michigan
10.2022 - 09.2023
- Enter work orders in daily and assign to proper people
- Manage associates time clocks
- Help with weekly reports
- Answer phones and help with requests
- Use Maintenance Connection to manage work orders and run reports
- Assist in other departments as needed
- Assist with monthly training
- Accepted the GEM Award for being an Exceptional Employee
Team Coordinator
Spangler
06.2022 - 09.2022
- Manage all of the PM job notes and put into proper computer platform
- Contact customers to find out nature of issues they are having
- Contact customer regarding payment or past due
- Create PO's
- Make sure the job is on track and all information is up to date
- Part-Time
Import Assistant
Lexington Home Brands
06.2021 - 09.2021
- Assisting the Import Manager with daily updates on shipping timelines
- Maintenance of CPSIA database
- Sending CPSIA customs labels to overseas vendors
- Keeping up with HTS codes in Excel spreadsheet
- Daily updates regarding shipping and receiving
- Kept current on all customs and compliance issues
- Contract position
Office Administrator
St.Claire, Inc.
04.2015 - 09.2015
- Proofread sheets for placard printing
- Maintain proper filing and update calendar daily
- Maintain spreadsheets for salespeople
- Keep log for travel for salespeople
- Assist the CFO with updates as needed
Office Administrator
Jmarc Engineering & Sales
01.2013 - 09.2014
- Maintain day to day operations within the office
- Schedule meetings, answer phones, fax and prepare correspondence, calendar management
- Responsible for maintaining the Salespeoples job updates
- Processing RFQ's, RFI's and Quotes
- Arrange travel for office personnel
- Greet incoming customers
- Close out end of month financials and run reports requested by management
- Prepare presentations requested by Salespeople or Management
- Liaison between customers and vendors
- Prepare presentations for the Owner using PowerPoint
- Maintain bi-weekly CUB sheets for specific principals
- Maintain the office supplies and cleaning
Director, Communications & External Relations
Brightoctober.com
11.2005 - 01.2013
- Designing, implementing, and managing solutions related to marketing, product offerings, customer acquisition and retention
- Streamlining daily operational processes to help improve customer experience
- Daily customer service and vendor management activities
- Instituting online marketing strategies
- Enhancing customer service experience by deploying and managing multiple communication channels
- Calendar management and scheduling
- Achievements:
- Achieved concrete results in improving customer retention
- Implemented and managed multiple communication channels which significantly help improve customer satisfaction
- Maintained excellent working relationships with vendors resulting in favorable outcomes for the company
- Reduced customer inquiries by effectively managing expectations
- Documented sustainable and repeatable processes by creating Standard Work Instructions (SWIs)
- Received GEM award for being an exceptional employee
Education
B.A. - Art History
University of Michigan
12-2025
Accounting specialist -
GTCC
01.2024
Skills
- MS Office
- Excel
- Word
- Powerpoint
- Adobe
- Outlook
- Internet
- CMMS maintenance connection
- Mystaff
- Excellent communication
- Remote office availability
- Calm under pressure
- Collaboration
- Organization and time management
- Active listening
- Good Telephone Etiquette
- Multitasking
- Organizational skills
- Relationship building
- Microsoft office
Timeline
Facilities Administrative Assistant
Greensboro College
10.2022 - 09.2023
Team Coordinator
Spangler
06.2022 - 09.2022
Import Assistant
Lexington Home Brands
06.2021 - 09.2021
Office Administrator
St.Claire, Inc.
04.2015 - 09.2015
Office Administrator
Jmarc Engineering & Sales
01.2013 - 09.2014
Director, Communications & External Relations
Brightoctober.com
11.2005 - 01.2013
B.A. - Art History
University of Michigan
Accounting specialist -
GTCC