Courtney Underwood
Arlington,WA
Summary
Hardworking and motivated team player with over 10 years of experience and a record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stocking 1 Manager
Walmart
Arlington, WA
08.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance, and ensure efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Overnight Stocking Manager
Walmart
Marysville, WA
01.2021 - 08.2022
- Assessed associates skillsets and assigned tasks accordingly for optimal efficiency.
- Evaluated individual associates performance and identified opportunities for improvement.
- Assigned tasks and monitored performance.
- Supervised associates to ensure completion of projects within a timely manner.
- Delegated work to staff, setting priorities and goals.
Caregiver
Always Caring Home Health Care
Clarkston, WA
09.2019 - 01.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands.
- Accompanied clients to social events such as movies or plays.
Online Personal Shopper
Walmart
Arlington, WA
03.2011 - 09.2021
- Shopped for customers, verified replacement items, selected freshest fruit, produce, meat and delivered groceries on-time via curbside pickup.
- Created personalized shopping experiences for each customer.
- Assisted in selecting items according to customer preferences.
- Ensured compliance with applicable laws regarding online commerce transactions.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
High School Diploma -
Kamiah High School
Kamiah, ID05-2013
Licensed Cosmetologist - Cosmetology
Mr Leon's School of Hair And Design
Kamiah, IDSkills
- Policy Implementation
- Strategic Planning
- Staff Management
- Time Management
- Complex Problem-Solving
- Process Improvement
- Customer Service
- Problem-solving abilities
- Training and Development
- Self Motivation
- Adaptability and Flexibility
- Effective Communication
- MS Excel
- Caregiving
Certification
- Child Development Associate Certification
Languages
English
Professional
Timeline
Stocking 1 Manager
Walmart
08.2022 - Current
Overnight Stocking Manager
Walmart
01.2021 - 08.2022
Caregiver
Always Caring Home Health Care
09.2019 - 01.2022
Online Personal Shopper
Walmart
03.2011 - 09.2021
High School Diploma -
Kamiah High School
Licensed Cosmetologist - Cosmetology
Mr Leon's School of Hair And Design
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