Courtney Vogel
Summary
With over 15 years of experience in the hospitality industry I believe I could make a great addition to your team. I strive to be an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Joffreys Coffee & Tea Co.
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Hospitality Coordinator
Chick-Fil-A Restaurant
02.2023 - 12.2024
- Maintained exacting standards of quality and performance.
- Created and maintained weekly schedule for a staff of 100 plus.
- Identified and resolved customer complaints concerning food or experience
- Cross- trained employees in areas to meet customers' needs and expectations.
- Acknowledged outstanding staff performance to boost morale.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of restaurant, scheduling staff and overseeing budgets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Associate
Franco's Health Club and Spa
01.2021 - 02.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Front of House Manager
District Donuts, Sliders and Brew
10.2013 - 01.2021
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Drove sales and add-on purchases by promoting specific item options to customers
- Restocked with silverware, straws, napkins, and condiments
- Stayed up to date on current item discounts to support promotions
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Answered questions about and demonstrated features of diverse merchandise to facilitate sales
- Helped customers locate and select appropriate merchandise throughout the store
- Answered phone calls to assist customers with questions and catering orders
- Counted drawers at the start and end of shifts to validate daily records and uphold accounting accuracy
- Opened all locations and trained all FOH staff.
Education
Skills
- Training Expertise
- Guest Relations
- Performance Management
- Staff Development
- Operations Management
Contact
Courtney Vogel
courtneyvogel222@gmail.com
504-655-5246
9467 Cinzel Aly, Winter Garden FL. 34787
Certification
Servsafe Food Protection Manager Certification
Timeline
Store Manager
Joffreys Coffee & Tea Co.
01.2025 - Current
Hospitality Coordinator
Chick-Fil-A Restaurant
02.2023 - 12.2024
Sales Associate
Franco's Health Club and Spa
01.2021 - 02.2023
Front of House Manager
District Donuts, Sliders and Brew
10.2013 - 01.2021