Courtney Weeks
Riverside,CA
Summary
Dynamic sales associate with a proven record in customer service and relationship building. Skilled in conflict resolution and team-oriented collaboration, dedicated to creating welcoming environments that enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Shell Gas Station
Riverside, CA
12.2018 - 04.2026
- Assisted customers with fuel purchases and convenience store transactions.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Trained new associates on operational procedures and customer service standards.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Monitored fuel pump operations, ensuring compliance with safety regulations.
- Conducted regular inspections of store cleanliness and equipment functionality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Caregiver
In Home Supportive Services
Riverside, CA
01.2019 - 03.2026
- Provided compassionate care and support to clients in daily living activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans to meet client needs and preferences.
- Monitored client health and reported changes to healthcare professionals promptly.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
Martin Luther King
Riverside, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Upselling
Languages
English
Full Professional
Spanish
Elementary
Timeline
Caregiver
In Home Supportive Services
01.2019 - 03.2026
Sales Associate
Shell Gas Station
12.2018 - 04.2026
High School Diploma -
Martin Luther King