Courtney Wherry
Martin ,TN
Summary
Dedicated woman with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Fast Pace Urgent Care
Union City, TN
06.2023 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Managed approximately 40+ calls daily, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Care Nursing Assistant
Magnolia Place Assisted Living
Union City, TN
12.2022 - 05.2023
- Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
- Streamlined nursing team communication by maintaining accurate and up-to-date patient records, ensuring timely response to changes in condition.
- Increased efficiency in patient care with proficient use of electronic health record systems for documentation and information retrieval.
PART TIME MANAGER
Maurices
Union City, TN
07.2021 - 05.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
South Fulton High School
South Fulton, TN05.2021
Skills
- Paperwork coordination
- Insurance Verification
- Mail Management
- HIPAA Compliance
- Microsoft Office
- CPR Certified
- Multitasking
- Time Management
- Active Listening
- Problem-Solving
- Office Administration
Timeline
Front Desk Medical Receptionist
Fast Pace Urgent Care
06.2023 - Current
Patient Care Nursing Assistant
Magnolia Place Assisted Living
12.2022 - 05.2023
PART TIME MANAGER
Maurices
07.2021 - 05.2023
High School Diploma -
South Fulton High School