Courtney Williams
Carlsbad,CA
Summary
Proven hospitality professional with a strong work ethic and exceptional customer service skills, honed at high end establishments such as West Steak and Seafood and The Grand Del Mar. Excelled in guest engagement and efficiently managed high-volume service periods. Skilled in POS systems and adept at fostering repeat business through genuine rapport with customers.
Overview
12
12
years of professional experience
Work History
Server
Pacific Coast Grill
10.2013 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
West Steak and Seafood
10.2012 - 09.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Banquet Bartender
The Grand Del Mar
01.2008 - 05.2010
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Mixed and served a wide range of alcoholic and non-alcoholic beverages to guests.
- Served high customer volumes during special events.
- Provided friendly and attentive customer service to guests
Education
Bench Jeweler Certificate
Revere Academy of Jewelry Arts
San Francisco, CA01-2010
Associate of Arts -
Cape Cod Community College
West Barnstable, MA06-2001
Skills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Guest Engagement
Timeline
Server
Pacific Coast Grill
10.2013 - 09.2019
Server
West Steak and Seafood
10.2012 - 09.2019
Banquet Bartender
The Grand Del Mar
01.2008 - 05.2010
Bench Jeweler Certificate
Revere Academy of Jewelry Arts
Associate of Arts -
Cape Cod Community College
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