Courtney Wilson
Cedar Rapids,IA
Summary
Fast Learner who loves learning new things, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service & IT Support
The Gazette
10.2021 - Current
- Excellent communication skills, both verbal and written.
- Provide IT support via phone, chat& email
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Data Management
- Process credits
- Organized and detail-oriented with a strong work ethic.
- Process payments
- Inbound & outbound calls
- Address changes
- Worked effectively in fast-paced environments.
Customer Service & Sales
Thomas L Cardella
08.2018 - 10.2021
- Refinanced Homes
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
- Trained new employees in sales techniques and product knowledge, ensuring high standard of customer service.
- Inbound & outbound calls
Coordinator
Linn Star Transfer
03.2018 - 08.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service
Nordstrom
10.2015 - 12.2017
- Process credits/ take payments
- Locate items in other nordstrom stores
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Serviced high volume of calls while providing excellent customer service.
- Processed NPRS
- Placed orders
- Tracked items
- Price match
- High call volume
Customer Service & Sales
Infinty Contact
01.2014 - 10.2015
- Promoted sales growth by offering additional products and services based on individual customer needs.
- Outbound calls to schedule appointments
- Upsell customers
- Data entry
Education
GED -
Kirkwood
Cedar Rapids, IA05.2013
Skills
- Problem-Solving
- Data management
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Fast Learner
- High call volume
- Inbound & outbound calls
Timeline
Customer Service & IT Support
The Gazette
10.2021 - Current
Customer Service & Sales
Thomas L Cardella
08.2018 - 10.2021
Coordinator
Linn Star Transfer
03.2018 - 08.2018
Customer Service
Nordstrom
10.2015 - 12.2017
Customer Service & Sales
Infinty Contact
01.2014 - 10.2015
GED -
Kirkwood
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